Giant Food

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Address: 9812 Falls Rd, Potomac, MD 20854, USA

Phone: (301) 983-4246

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State: Maryland

Zip Code: 20854

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Reviews

Poor experience.  An employee returned roasted chicken bad to rotisserie shelf without tag.  I tried to tell employee behind counter about the product returned.  She did not have a good understanding of English.  It is very hard to communicate with employees at this store.  Overall this store is substandard to its other locations.

 8 years ago (22-06-2017)

I generally feel that the price you're paying at either giant or Safeway is easily 30% more particularly for fresh fruits and vegetables. One big positive for this giant is that they do offer a fresh squeezed orange juice right there in the store.

 8 years ago (07-03-2017)

Nice giant. Helpful staff. Clean.

 8 years ago (02-06-2017)

Awesome, like any giant it has cheap but tasty fodd but, with a bonus: Free Samples

 8 years ago (21-04-2017)

Giant has been through some changes in ownership over the years this store has been open, and a once-great, locally owned store, that was responsive to its customers, has turned into a typical store run by a big corporation, not caring any more, moving away from service.

First, their response to customer inquiries and complaints has changed.  In their glorious past, if you took the time to contact them they took your seriously and solved the problem.  More recently, they would address it to the point of having a store manager at least respond (I had one apparently lie to me, but at least it was a response).  Now, they won't even answer you.  I guess that's the least costly way for them to deal with complaints!  Unless you consider the thousands of dollars of my business that they've lost, along with who knows how many others.

I've been treated badly at the pharmacy.  I've been given someone else's medication, I've had an incorrect pill count.  Most recently, I checked in for a flu shot.  It was mid afternoon.  Several pharmacists were working.  No one else was waiting for a prescription.  I sat there for 20 minutes, even heard them discuss me--"Is there someone waiting for a flu shot?"  "Yes there is."  But the wait continued even then.  Don't you think that a real, live customer waiting for service would be taken care of before whatever they were all doing?  You're right, so do I.  So I walked away, out of that store, and I'm not coming back.  

I went to Harris Teeter and got my shot in five minutes.  And they gave me a $5 coupon, too.  Then I transferred my prescription to Harris Teeter and they gave me a $25 coupon.  

I had a problem with a special request at Harris Teeter, so I went to their Web site and complained.  The next day I got a phone call from the store director, the senior HT man at this store, telling me that he was not in the store when I made my request or it would have been resolved differently.  He apologized and told me my request would be happily fulfilled the next time I was in the store.  And it was.

The Potomac Giant no longer has meat cutters in the store.  Harris Teeter has quite a meat department, and they'll custom cut whatever you want.   And they have terrific BOGOs of meat like ribs and pork tenderloins.

So you can shop in Potomac Village at a Giant that's in steady decline, or you can shop up the street (yes, it's a drive) in Park Potomac at a first-rate store with a pharmacy open until 9 pm on a store that's open 24 hours.

 9 years ago (27-12-2016)

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