Gold's Gym Concord

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Address: 349 Copperfield Blvd NE, Concord, NC 28025, USA

Phone: (704) 984-6537

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State: North Carolina

Zip Code: 28025

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Reviews

If I could give "0" stars I would!

I'm having the same issue as Michael. I was a member with club fitness. I was grandfathered in with gold's when they bought club fitness out. The facility was less than nice but okay for the $10 I paid a month. 

I moved an hour away and tried to cancel via phone. The person told me that I'd have to speak with the manager. The manager told me I had to cancel in person. So, I drove two hours (construction traffic) to cancel my $10 membership to be given an email address to then cancel it. No manager would speak to me and nobody would give me the owner/ regional managers contact info. After I emailed them I got a auto reply message stating that I couldn't cancel my $10 membership via email. I had to cancel in person or via stamped letter with a hand written note that had all of my updated information on it. I got a new card from my bank (because mine had been compromised) and they're still charging me $10 a month for a membership I haven't used in nearly a year.

Someone please help!! I never had an issue with club fitness. I even spoke with a corporate store manager and he said that I could cancel a corporate member any time via email or in person.

 8 years ago (03-05-2017)

The gym is absolutely beautiful! Turf, tires, and all the equipment you could ever want. I only have 2 gripes, the Olympic lift station is way too small, and why are they waiting until 10am to open on sundays? For 35$ per month I shouldnt have to wait until 10am to workout. Overall I love it here though

 8 years ago (20-08-2017)

I have been a member at this location long before it was Gold's Gym.  The new owners are coming through on their promise of a state of the art gym.  The owners recently won an award for the best Gold's Gym in the United States and they are in the process of turning this gym into the same.  I am excited about all the new equipment they are putting in and looking forward to seeing the final product.  The members that work out at Gold's are nice and it is truly a "judgment free zone".  I would highly recommend this gym to anyone looking for a great exercise facility.  One of the best benefits is the incredible staff.  They are very welcoming and even though I haven't learned all of their names I haven't met one that doesn't treat me like a friend when I enter.  I will be a member for years to come.

 8 years ago (02-02-2017)

Pass the buck.
I was a member of this gym while it was transitioning to a Gold's Gym. Our membership was up and I requested to cancel our membership. I called their customer service number and cancelled, I went into this gym 3 times to cancel, I even contacted the owners at the gym in Harrisburg and never got a reply. To this day I'm getting a bill for several months of membership from a collector. I got a text message the other day from one of their trainers asking if I wanted a free session. I also replied to them that I needed help resolving this in which they never replied. I'm doing this review in hopes that somebody would finally resolved this and quit passing the buck. Thanks to your lack of customer service I've been dealing with a debt collector for months now in which they could care less about the true problem. Please contact me and I'll be more than happy to remove this review. Until then everybody needs to know what you guys are doing to your customers. Let's fix this???

 8 years ago (30-03-2017)

Roomy and generally well equipped. Cleaning staff on perpetual duty, keeps the place fresh and tidy. They could use more cable accessories and barbell collars, but otherwise very positive!

 8 years ago (26-02-2017)

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