Goodwill

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Address: 160 Patrick Henry Way, Charles Town, WV 25414, USA

Phone: (304) 728-6883

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State: West Virginia

Zip Code: 25414

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Reviews

Terrible experience....Went in and bought something off the table they had for Christmas gifts.  Bought my husband a light for Christmas that he needed. For some reason when I got home, I decided I should go ahead and give it to him now since we were at a cabin and needed the light now instead of waiting for Christmas. Good thing I did! The item did not work. So I packed it back up and took back to store, only to find a sign saying no refunds or exchanges. In our store in Maryland, for electronics they give you 24 hours to return. NOPE...not this store..lady was even rather rude about it. I would have been happy with a store credit even, but NO...nothing. BUYERS BEWARE....Was not even able to check it out before buying because it had to be charged first. So it was not a option to try it before I left the store. Very unhappy!

 9 years ago (29-11-2017)

options and quality vary like any trift store prices are fair.  most of the items are older but still good. staff is kind and helpful!

 9 years ago (14-08-2017)

Charles Town's Goodwill recently moved locations to  a larger suite within the same shopping strip. However, despite the huge increase in space, it seems that even fewer items are on shelves, which is upsetting since the moving process is complete as a new business has already moved into Goodwill's previous location. Even though it's summer time, few t-shirts, shorts, and other summer-wear are stocked. 

 9 years ago (02-08-2017)

Super friendly staff and good deals on clean used clothing

 9 years ago (11-10-2017)

Found some neat items every time I come in however, some of the staff aren't too friendly. 

I had these two women (on different occasions) give me trouble for using a credit card my husband gave me and for also using an American Express a different time. 

One lady said I can't use my card unless my husband is physically here with me! Um, excuse me? Some of the staff are a little unprofessional as well. But it's a Good Will not a Marriott Resort or Waldorf Astoria. lol 

Overall, I get left alone and I can go on shopping and make my way around the store without any trouble. I'm glad that the staff doesn't suffocate me every 5 seconds asking, "Are you finding everything ok, do you need help, etc". :)

 9 years ago (19-06-2017)

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