Goodyear Auto Service Center

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From oil changes to new tires, get the services and products your vehicle needs at a Goodyear Auto Service Center near you.

Address: 5380 NW Cache Rd, Lawton, OK 73505, USA

Phone: (580) 355-7806

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State: Oklahoma

Zip Code: 73505

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Reviews

Our go-to place for oil change and basic vehicle questions. The manager is very friendly and helpful. They've earned our loyalty!

 8 years ago (08-01-2018)

It was less than expected, completed in half the time and didn't get grease all over my new car. Good service trumps customer care every time.

 8 years ago (23-10-2017)

Appointment was kept,my vehicle went in on time,all services were done quickly,and correctly.

 8 years ago (21-09-2017)

2 Comments.

Comment 1 - Last Wednesday, I stopped simply to ask if they had time for a tire rotation. I patiently waited about 10 min while the service tech took care of the lady in front of me (the only other customer in line). Before he finished with her, the phone rang. He immediately disengaged from the lady and spent the next 5 min talking to someone on the phone about rusted breaks before finishing with the lady's paperwork. I was next. I asked about a tire rotation and the phone rang. He then disengaged from me and started taking care of the person on the phone. Evidently it is the policy of the store to immediately handle phone calls, even if it requires putting customers standing at the counter on hold. What's wrong with asking the person on the phone to hold while you wait on customers in line ahead of them?

Comment 2 - Apparently there is no interest by those in charge to respond to a complaint. I told the tech I would like to complain to someone about making customers in the store wait while phone calls took priority. He said they don't give out the phone number to complain to so he took my name and number for the district manager to call me. When I went back the next day for my tire rotation appointment, I told a different tech I had not received a phone call about my complaint. He said he saw that the complaint had been sent up from the store. He sent up a second notice saying I would like a call on the matter. It has now been over a week. I can not be more disappointed in the lack of response to my complaint. I didn't like taking the time to write this review, but I guess if they are not interested in my complaint, then maybe you are.

 9 years ago (21-07-2016)

Very friendly. Nice clean waiting room. 

 8 years ago (03-07-2017)

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Goodyear Auto Service Center

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