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Granite Group

  1. Westerly
  2. Rhode Island Hardware Store

Reviews, get directions and contact details for Granite Group

Address: 114 Cross St, Westerly, RI 02891, USA
Phone: (401) 596-7775
State: Rhode Island
Zip Code: 02891


Opening Hours

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 4:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews
The sales people are too busy too help you or respond to emails. I made an appointment to pick out all my fixtures for a new house. The sales woman barely acknowledged me when I walked in and just pointed to different areas of the showroom. I asked her for help but she was to busy eating a banana to get up. When I finally was ready to order, she wrote everything down and said I was all set and totalled it all up but when my builder went to pick it up, she had never ordered it. I had several questions about their products and she just told me to call Kohler directly since she didn't really know any answers. Several emails and phone calls were never returned. I would not recommend this store to anyone.
7 years ago (02-02-2018)
First I would like to say that the previous two posts do not sound right about this showroom at all, and maybe there was a miscommunication? The girls in the showroom helped me with picking all new products for my rebuild and they all went above and beyond to make sure that the process was a breeze. We lost a lot of our belongings to water damage and having to start from scratch as so very overwhelming. The folks at the granite group (men and women) made sure that I was taken care of and I never felt ignored or put on hold. The showroom is quite busy on Saturdays, as to be expected, and you may have to wait you turn but its worth it. I would recommend the granite group for any of your kitchen or bath needs.
7 years ago (30-11-2017)
I have to agree with Jim C about the showroom sales people. I've been in there a few times over the years and had the same experience trying to get their attention. Are they soooo busy that they can't at least greet you when you come in and offer help should you need it? It's just very strange that someone in sales completely ignores a potential customer.
7 years ago (05-09-2017)
BAD CUSTOMER SERVICE! I called ahead to this plumbing supply company because I needed an adapter to a commercial sink I have at home. It's a 40-minute drive, so I didn't want to waster my time. They said they could provide the part (s) and I drove down. The two blond women in the showroom never got out of their seats when I brought in the sink spout. Basically said they couldn't help me without even looking at it to see if matched the 100 or so they had on display. Some I'd seen on other commercial sinks. Puzzled about why they were not interested in at least trying to make a sale, I went to the parts counter next door. An older guy standing two feet in front of me ignored me for a bit, until I finally said "excuse me" and asked about connectors or a replacement spout. He flat out said there was nothing he could do to address my issue. Started an argument with me about the attachments that go to the sink I OWN and took out a book, turned to a page of items that wouldn't work. This, despite the fact I had all the pieces with me, right in front of him. He also argued that I never called ahead. Bizarre. I left. Called person in charge, who acknowledged our previous conversation and mumbled when I laid out my experience at the business. I went down the street about a mile to a family owned hardware store. The cashier pointed me to the person who handled plumbing. He walked over to a display, opened a packet and fitted it out right in front of me. Took him about 3 minutes. I WILL NEVER BUY ANYTHING FROM THIS SUPPLY COMPANY AS LONG AS I LIVE!
8 years ago (08-09-2016)
Was on hold for 15 minutes.
7 years ago (29-12-2017)
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