Gray And White Auto Salvage

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Address: 2929 S Rainbow Dr, Decatur, GA 30034, USA

Phone: (404) 243-0793

Website

State: Georgia

Zip Code: 30034

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Reviews

Staff was nice, but they took a lot longer to pull the part then they promised, and when they did it was broken. They happily refunded deposit, but I still lost a few hours..

 8 years ago (30-07-2017)

The Decatur location staff was superb.  Very friendly, helpful and patient.  I needed a radio for my car.  They were able to show me a picture of it, took my out to view it on the lot, they pulled the part, and let me test it prior to purchase.  I'm sure that all isn't possible on every part or everyday, but it does show how far they try to go to satisfy a customer.  Two thumbs up!

 9 years ago (30-06-2016)

Needed a part but I thAnk the ones who went before me to WARN me so I won't be GOING.  HOPEFULLY someone fron their company will see this and get their business in order so you eont lose outvon any more customers.

 8 years ago (08-02-2017)

This shop should be called Dysfunction R' Us. If you want to be treated like you're buying illegal drugs, then patronize this establishment.

I  needed an auto part and buying it new was cost prohibitive.  I called a few junkyards in my area and none had it in stock.  I did a search and found Gray and White. When I called, the person on the phone seemed helpful and said the part was available and quoted me a decent price.

When I arrived, there was a big towing truck blocking most of the entrance and I had to navigate around it.  The entire place had parts lying  randomly on the ground and you had to watch your step as you walked in. It looked like the Smaug's den from the Hobbit, except instead of gold it was junk.  I spoke to the person on the main desk and he was very kurt and almost hostile in his presentation.. 

As I waited for my part to be picked out, I heard rude interactions with customers on the phone and read their anti-business signage. One sign said, "Cash only. No credit cards. No returns,  No exchanges. $50 minimum price."  There was also a shotgun and bullets in clear view  behind the counter which I found very unwelcoming, if not downright threatening,  I wanted to complete my transaction as fast as possible and leave this nuclear distaster area. The clerk told me my part was waiting for me outside. 

I went outside with the clerk and looked at what appeared to be the part I ordered.  The part had a glaring defect and I asked if I there was another part available. The clerk rudely said "No. If you want to be picky, I'll charge you double."  Another man said, "Sir, that's not your part, this one is yours." No apologies were given, since you're just a scummy customer there to help pay their bills.  I looked it over and the part was in decent condition.  I walked back inside with the clerk and paid for my transaction.

As I was about to leave, I noticed a sign stating how to get a $5 discount.  You have to give them a good review on Google and then show them evidence. If these buffoons believe they can conduct business in such an unprofessional and rude manner, yet somehow try to game the system to get more victims into their establishment, they are for a treat. 

Please avoid this establishment!  It is completely dysfunctional and unbelievably bad customer service. By shopping at this horrific business, you're giving them cart blanche to be disrespected not only as a customee but as a human being. Your typical drug dealer is  more welcoming and respectful of their customers.

 9 years ago (01-01-2017)

Great place to get any used car parts

 8 years ago (16-03-2017)

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Gray And White Auto Salvage

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