Great River Federal Credit Union

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About

Great River Federal Credit Union is dedicated to serving all members in a confidential and professional manner. We are in business to provide you with convenient and efficient financial services. Our mission is to "Exceed What Members Expect!"

Address: 1532 W St Germain St, St Cloud, MN 56303, USA

Phone: (320) 252-5393

Website

State: Minnesota

Zip Code: 56303

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Reviews

I banked here for years, but consistently found their policies to be focused on the credit union, rather than the members. During my time there, they instituted a fee for checking accounts, which I've never heard of a credit union doing, and isn't the norm in this area, even if it's done elsewhere.
I have since moved to another, much more member-centric credit union, and I have not once regretted my decision.

 9 years ago (01-06-2017)

I thought my account was closed when I moved to California.  There was positive $50 in my account at that time.  They continued to take $5 in bank fees out of my account each month with ZERO activity until I went into the negative.  I have a negative balance of $5 now.  I tried to transfer money in but now the account is closed.  I asked them to be courteous and waive the $5 and they refused.  I talked two 4 different people and all of them refused to refund $5.  I asked them if it was worth keeping the $5 over getting a disgruntled customer would is likely to post a review.  They did not respond with an answer.  They are the worst fee based credit union I have ever used.  The people are very nice until something goes wrong.  Then they act like a for profit bank that isn't for the people.

 10 years ago (23-02-2017)

I have been a member about 3 years and I absolutely love everyone at the Sauk Rapids branch particularly! They know my name! Genuinely friendly! Not fake! Know my name! They don't try to sell me products or services I don't want!

 10 years ago (14-01-2017)

Been a member for thirty years, never once had issues, I can get a loan any time with great rates. I'm a member for life.

 9 years ago (22-03-2017)

I have been a credit union member for about four years now.  It started with a home loan for which I was not the best qualified, but they worked with me and I have had the home since. Since that time, I have had glitches where I needed to move money to and from the credit union on a moments notice.  While it required scrambling, they were able to make it happen within the same day.  For me they represent what "banking" should be, caring, flexibility, reasonableness...  because those decisions affect real people.

 10 years ago (18-04-2016)

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Great River Federal Credit Union

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