Grogan Jewelers By Lon

Reviews, get directions and contact details for Grogan Jewelers By Lon

Address: 285 Cox Creek Pkwy, Florence, AL 35630, USA

Phone: (256) 764-4013

Website

State: Alabama

City: Florence

Zip Code: 35630

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Update Info

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Reviews

Did not call and walked in. I was looking for a cheap promise ring with my boyfriend for our one year. We were greeted and the lady sized my finger (because I did not know the size) and directed us to gemstone Pandora rings. I found the perfect one! In, out, 20 minutes, and $100 cheaper than we expected. Thank you! Very polite!

 7 years ago (07-10-2017)

My husband and I went to pick out our wedding bands at Grogan Jewelers. I also was looking to get my grandmother's ring, which I was given as my engagement ring, resized and cleaned up. I was also told it needed to be fixed, as some of the prongs holding the diamond in were coming loose.

I was told it could take anywhere from 1-4 weeks for the bands, and the ring, well, the jeweler will be back on Tuesday to give you a quote on a cost. To his credit, the jeweler was wonderful. I got my quote and was told it would probably be ready by Monday.

Monday rolls around and it's not ready but that's okay. I understand delays happen, and it's not like I need the ring right this minute. I say thanks and on goes my day.. The next day I get a similar phonecall, but it's still fine, I get it.

The third day past due, my husband gets a call that the rings are ready and they're ready for pick up. He asks if it's all three. "Three? Um, there's only two." No, there are two bands and an engagement ring. "No, I only see two bands here. I don't see any engagement rings here. Let me look for the order I'll call you back."

So he looks. And he can't find it. Calls back. Some stern words are had regarding the fact that yes, we dropped of a ring for repairs and it should be there.

Keep in mind, this is my grandmother's ring. She is deceased. I have no words for how upset I was during this whole exchange.

Eventually they call back. They found it. The order should be complete "tomorrow"

No phone call that next day.

The following day I called back and was told yes, two rings are here for you.

I swear, I think I blacked out for a second.

Grogan, get your act together before you give someone a heart attack.

To the jeweler's credit, the ring fits great and looks amazing. The rest of you all can go get some training in how to deliver customer service without taking years off people's lives.

 8 years ago (18-09-2016)

I purchased a beautiful diamond ring that was so awesome.  My sales person was so great to work with.  Jeron is very patient as it's not easy to pick from such an amazing collection of beautiful jewelry.  I also had my weeding ring that was set in gold set in silver and I am so happy.  Love it!  Go shopping and ask for Jeron and be well served and satisfied with great prices and awesome selection!!

 9 years ago (26-07-2016)

win  Can I see the  @10,00   wow  diamon  u  are giving  away ijn teh 100 days of WOW   giveaway! THANKS~!!!  sO  WOULD LOV TO WIN IT!  HOPING!!!

 9 years ago (21-10-2015)

Acts like business is a nuisance  and it seems there are a lot of strings attached.

 8 years ago (23-01-2017)

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