H.A. Thompson & Sons

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Address: 911 S 9th St, Bismarck, ND 58504, USA

Phone: (701) 223-3393

Website

State: North Dakota

City: Bismarck

Zip Code: 58504

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Reviews

I got a quote from Brian Miller for the installation of a gas line to my garage for a gas heater for around $500.00. I did some prep-work to save some money. The work was "completed" even though there was garbage left everywhere. The hole drilled into the garage wasn't sealed at all, I had to seal it. Machine oil was left to stain the concrete I had just poured. I got the bill finally and it came in at close to $1,100.00. After calling and leaving over 25 voicemails asking Brian to call me back, I finally had to drive to the office and of course Brian wasn't in the office. One of the ladies in the office called him and let me talk to him. After 4 months of trying to pay my bill and all the cleanup I had to do after his employees, I was only given $50 bucks off the bill and he was extremely upset to do that, even though a freshly poured $3,000.00 pad of concrete was stained and I had to do half the work. They never would have fessed up to the lack of quality if I didn't go home early to babysit them. I will never use HA Thompson & Sons for anything ever again! Use at your own risk!

 8 years ago (17-01-2017)

Always so pleasant and helpful! Needed to replace furnace and air conditioner. They listened to exactly what we needed and gave us a fair estimate. When the day came, they were so quick and courteous! Everything has worked great since then. Called for a plumbing issue on a separate occasion and the response time was great and fixed everything quickly. Highly recommend this company.

 9 years ago (26-02-2016)

I had an issue with my toilet not flushing. Their guy came out and couldn't figure out why it wouldn't flush. He snaked it a dozen times and changed the wax seal but it still wouldn't flush. He ended up figuring it out but before he left he felt the need to fiddle with the bolts connecting the tank to the bowl. He over-tightened them and created an entirely new issue of the tank leaking water. I ended up replacing the entire toilet, myself. I tried getting my bill prorated for the damage done but had no luck. I won't be using them again for any plumbing issues.

 9 years ago (21-01-2016)

Called on a Saturday after not getting anywhere trying to fix my sink - asked to speak with a plumber. Got a call back in less than 30 minutes, and rather than requiring me to have him out and charge me to look at my sink, the plumber answered my questions with good instructions so that I was able to fix it myself (which I wanted to do). That's integrity. I'll definitely be calling these guys if I have a problem I can't tackle myself.

 10 years ago (21-03-2015)

I requested an estimate on their website. As stated on their website they would get back to me ASAP. After three days and I did not hear from them, I drove to their business on 9th Av in Bismarck on Monday morning. The woman at the front desk requested Brian to come and speak to me. I gave him the specifics of the quote we need for our furnace. I asked him to call my husband with any questions and the results of the estimate. After another two days he called him and by that Friday he advised my husband he would have to come to our house to give us the quote. He said he would come on Monday at 4:30. We both made sure we left work early to be home at 4:30 (now a week later) Monday came 4:30 came 5PM came 6PM came--Brian from H.A. Thompson & Son's never CAME & never called -he just never showed!!!!!

 12 years ago (19-11-2013)

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H.A. Thompson & Sons

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