Haggerty Buick GMC

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Address: 300 W Roosevelt Rd, Villa Park, IL 60181, USA

Phone: (630) 352-0953

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State: Illinois

Zip Code: 60181

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Reviews

Best and Worst experience today!  Katie Haggerty was very professional and pleasure to work with!  Vince was the most rude salesman and needs to learn professionalism and customer service    I would never recommend purchasing a vehicle from him.   Dealerships need customers- customers don't need rude salesmen.

 7 years ago (02-12-2017)

My Experience:Last time I went to this place, it was a bad experience probably due to the mechanics strike, so I gave them a bad review and they called me the next day and manager said in a demeaning tone he'd make it up to me with a free oil change. When I took it in for an issue that I thought would be covered under warranty, ended up not so, but no free oil change. $300 and on top of that, it was $72 for the oil change! I have never paid that much for an oil change, maybe they put gold instead of oil in my engine. Good luck if you choose to go to this place, but I'll try Castle or some other dealers in the area. Thinking about the referrals I sent there.....no more....

 7 years ago (16-11-2017)

I have had positive experiences in the past with the sales department.  I recently had an excellent experience with the service department.  Because of 2 repairs that, unfortunately, happened one right after the other, I was without my car for 3 weeks.  The delay in the repairs was NOT because of the service department.  The horrible delay was due to Ally who is in charge of my extended protection plan.  For each repair, it took about a week to get a representative from Ally to come out to assess the claim before it could be fixed.  Bill and Steve in the service department could have simply shrugged their shoulders and said that it was out of their control - which it was.  Instead, they made this horrible experience with Ally palatable.  Bill was able to secure a loaner vehicle to cover most of the days I was without my car.  Then, Bill and Steve advocated on my behalf to get Ally to waive the $100 deductible for the second repair while also getting them to replace the radio (a completely unrelated and uncovered repair) for free!  I appreciate how Bill and Steve went above and beyond to stand up for me!

 8 years ago (29-06-2017)

I bought my car through this dealership, and I take it back for all the regular maintenance  (oil changes) and service work.  I have been exceedingly impressed with their service department, as both the quality of work and customer service are outstanding.  I recently had to get some work done on the AC system and my bumper to bumper warranty was up, but their service manager Steve went to bat for me with GM and they ended up covering almost the entire cost of the repair.  Their techs are all certified and do great work, and their service and sales staff are very friendly and professional.  I will continue to get my car serviced, as well as buy my next vehicle, at this dealership.  I would highly recommend them to anyone shopping for their next vehicle or needing service.

 8 years ago (09-05-2017)

Very courteous. Very friendly service.

 7 years ago (25-11-2017)

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