Hand & Stone Massage and Facial Spa

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Address: 13170 Atlantic Blvd, Jacksonville, FL 32225, USA

Phone: (904) 515-4329

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State: Florida

Zip Code: 32225

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Reviews

First visit today...Patty was my therapist and she was the most caring and most experienced therapist I have ever had. I’ve had several massages in the past to compare my experience with Patty. She took her time and really showed me she truly cared that I was in pain and was there to help. H&S is lucky to have such a great therapist. I will be back!

 8 years ago (02-12-2017)

This place would be a 5/5 if they got their resourcing in line. The massages are wonderful but appointments are sometimes difficult to come by (especially if you want a female therapist- make sure to call four or five days prior). As a member, I would expect them to have more availability.

 8 years ago (09-11-2017)

I've a Hand & Stone membership for a little over a year now, and I absolutely love the services they offer. The membership is great, too, because​ the points I earn for scheduling my next spa services at the end of my session, having spa services done, inviting friends to join me for a spa day, and buying gift cards (usually during the seasonal specials). All these points add up for free spa services, which is awesome! Now, that's all stuff you can get from any Hand and Stone location. Why do I like this location in particular? Patty (female), Destiny (female), and Christian (male) all give amazing massages. I get dreadful migraines most days, and I know that whenever I have a massage with one of these three, I'll walk out of my appointment much more relaxed. The tightness in my head, neck, and shoulders will be gone, and I'll likely fall asleep right when I get home. Marissa (female) is wonderful and patient for bikini waxing and relaxing facials. 

 8 years ago (26-05-2017)

I went here on a gift card.  It was a special treat and not something I can normally afford to give myself.  The massage was very nice and professional. I was walking out feeling relaxed until I got to the front desk.  My massage was supposed to be free (with gift card), but they misunderstood and booked me for a different one, so I had to pay the difference.  What really annoyed me was the sales pitch at the end about becoming a member.  When I declined, the salesperson asked why, as if that is any of her business!  I felt judged when I told her it wasn't something I could budget for on a regular basis.  Then she proceeded to ask me if I wanted to go ahead and set up future appointments.  I understand the need to push sales, but all this pushing made me frazzled when I left, instead of relaxed.  I did not like it.

 8 years ago (15-08-2017)

I scheduled an appointment with Duncan for 730. At 425 Katie called and left a message asking if I could come in at 6pm instead. She made no mention of the fact that Duncan was not available at the scheduled time. When I arrived at 715 as requested Katie said she called several times to let me know that Duncan wasn't going to be there at 730. As stated earlier, my call log had one (1) call and none of that was mentioned. I am extremely displeased with the treatment I received. Another firm will get my business and my membership!!!

 8 years ago (14-09-2017)

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Hand & Stone Massage and Facial Spa

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