The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

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Address: 3555 S Ocean Dr, Hollywood, FL 33019, USA

Phone: (954) 602-6000

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State: Florida

Zip Code: 33019

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Reviews

Beautiful resort, fantastic location, nicest and most helpful Team Members I have ever met at any resort. Everyone there was truly dedicated to making sure we had a memorable stay and we surely did. The rooms are immaculate, the hotel is right on the beach, and you can see and get on the beach from their pools! The restaurants are quite tasty and they even have a few where you can sit outside and watch boats go by. Swing by Bristol's and get the 12 hour smoked boneless rib sandwich. Best I've ever had and you can see them smoking as you walk in the restaurant! We had an amazing time here and I wouldn't hesitate (and hope!) to return and will recommend over and over.

 9 years ago (05-12-2017)

I went to the spa this past weekend with my boyfriend as a couples massage for our anniversary I will have to say overall my experience was unpleasant compared to other spas that I have been at. The massage I got was good but the customer service was bad. I asked to avoid my hands because I have blisters from burning my hands and my massage therapist said "let's see if I remember because my massage steps are a routine." I don't think that's the right answer you give to a client that is asking for that kind of request. Then I forgot to take off my necklace so when she started my massage she told me she was probably not going to be able to massage my neck correctly due to the necklace still being on. I went on to say I'm sorry that I had just forgot to take it off and that she could take it off if she wanted to. She ignored me and continued the service. Then last which to me was what made this experience one of the WORST was when it was time to turn over on the bed I didn't realize I was so above the bed that when I flipped I put all the weight of my head on the head rest and it made a noise and slightly came off it initial position. I apologized of course and my massage therapist made such a big deal about it and said "Oh my gosh you broke my head rest" (which she said a few times) and even went as far as saying I thought you have gotten a massage before, why would you do that. This was the last straw that was so rude I clearly didn't do it on purpose it was just that my perception on where I was on the bed was off. The way she handled the situation was unprofessional and killed the Zen vibe for being such a high end venue. I have to say one of my worst massage experience I have ever had.

 9 years ago (11-12-2017)

Bed was very comfortable. Rooms were modern and clean. Amazing beach front views and access. Good service. Only down side was the price of food in the convenient store in the lobby. They charge $9.45 for a yogurt!

 9 years ago (10-11-2017)

Very nice hotel with beach view.  Me and my wife spent Christmas here having purchased the trip through Costco's travel website.  Despite the lower pool being closed for construction which was clearly posted through Costco and on the hotel website, the upper pool was just perfect for sunbathing and cooling off.  The upscale steakhouse restaurant was top notch and competes with some of the finest i have enjoyed.  Over Christmas there was an option to have a holiday feast complete with activities through out the week for children should you have any.  Parking was a breeze for someone from a much smaller city in a rental car and the proximity to the boardwalk allows for walking shopping and more eateries than i can enumerate.  My only criticism was the pool bar prices are a bit insane with $10 hotdogs being my break point.  Otherwise superb experience.

 9 years ago (04-12-2017)

This was our second stay at the Diplomat over the Thanksgiving holiday and we miss the Christmas and Thanksgiving decorations. Our grandson enjoyed watching the cookie Christmas tree and gingerbread house being assembled which were completed before Thanksgiving day. We also liked taking photos in front of the chocolate turkey which was missing this time too.  The Diplomat is a wonderful place, but looked very plain this time without the holiday decorations .

 9 years ago (03-12-2017)

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The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

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