Hand & Stone Massage and Facial Spa

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Address: 10418 156th St E Suite 101, Puyallup, WA 98374, USA

Phone: (253) 256-1418

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State: Washington

Zip Code: 98374

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Reviews

I have had a membership for almost 2 1/2 years. This location is closest to where I live now so I wanted to try and use my membership at this location. The therapists I have seen here are great, but I am not thrilled about the employees in the front. It is impossible to make an appointment at this location. I have tried more than a few times. The majority of the time I get a voicemail which I gave up leaving messages on. It would be days before I got a call back, and that is when they did actually call back. Most of the time they don't. Recently I actually did get to schedule an appointment that worked for me they called me 30 minutes before to tell me they had to cancel it due to the therapist being out. I was told they tried to leave me a voicemail the day before. I never received one. When I asked if there was anyone else available since it would be weeks before I could get back in, they said no (not very apologetic about it). I would have to reschedule for another day. After how unapologetic and seemingly uncaring the young lady on the phone was I said I had no interest in rescheduling with them. I would rather drive the extra distance to the Kent location. At least there they give a damn about their customers.

 8 years ago (18-09-2017)

Michelle is an amazing massage therapist, very personable and engaging. I will certainly book another appointment with her and would highly recommend her. She is a wonderful addition to the great team at Hand and Stone.

 8 years ago (28-08-2017)

Buy the membership! It's such a great idea to be active in keeping your body and face glowing regularly instead of once in a great while. The price of the membership services are well worth it. Mary is AWESOME for hot stone message and Michelle is the epitome of a esthetician. She knows her stuff and takes time to explain things every time! THANK YOU!

 8 years ago (28-05-2017)

Massage was great, but way over priced. We went in to grt a massage which my husbnd schedulrd ahead gor a COUPLES massage.  They told us the price woukd be $120. We went in for the appointment and when waljing back to the room the ladies walked us into separate rooms.we let them know we scheduled one together....afterwards the lady at the front desk charged us $199... we were shocked ans asked why it was more than whatt we were  told when scheduling ahead of time. She stated because we wanted to be in the same room it was another  $20 PER PERSON!!  We get massages frequently and always couple massages. This is absolutely ridiculous ! Why would us being in tbe same room cost more when it SAVES them money because they have more rooms now for more clients. Besides it being a ridiculous charge they should have let us know that when it was  brought up that they scheduled us wrong! We will not be going back to any hand and stone due to how unprofessional the lady was at thr desk about thus being their error when we scheduled in advance and her attitude when i brought it up.  Makes no sense to charge so much to be in the same room either! Not one massage business we have gone to in the last 3 years charge u to be in the same room becuase it costs you absolutely nothing! The front desk girls need to be trained on customer service also. The massage ladies did great however! Great pressure and were very polite.

 8 years ago (10-09-2017)

The staff is courteous and professional, the massage therapists are skilled, and the surroundings are relaxing. One of the receptionists put no fewer than a couple of hours to fix a scheduling error, when most places would just shrug it off.  Incredible service! Recommend to all in the area!

 8 years ago (12-03-2017)

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Hand & Stone Massage and Facial Spa

Reviews, get directions and contact details for Hand & Stone Massage and Facial Spa

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