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Happy Face Laundromat & Dry Cleaners

  1. New Jersey
  2. East Brunswick Laundry

Reviews, get directions and contact details for Happy Face Laundromat & Dry Cleaners

Address: 560 Old Bridge Turnpike, South River, NJ 08882, USA
Phone: (732) 238-3338
State: New Jersey
Zip Code: 08882


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Reviews
Terrible customer service and inconsiderate staff. I am a counselor at a group home for people with mental illness/disabilities which sometimes brings residents here to do there laundry. I have been going here repeatedly with one resident in particular to help her learn how to complete her laundry independently and the resident now knows how to do her laundry without help from staff. Today, this resident arrived at the laundromat alone to complete her laundry. This woman is nice, clean, reserved, and relatively smart; but is visibly developmentally disabled upon first appearance. When the resident got to the laundromat at 4:15 and asked for help (as she was instructed to do and is a skill she is learning) she was incorrectly told that they were closing soon and therefore could not be helped/complete her laundry. When I got there and investigated, I was told that they actually close at 7:30. The woman at the front desk was rude, ignorant, and dismissive. She told me that the resident could only stay to do her laundry if I stayed with her and made a comment about whether the resident even had enough money. Further, apparently when the resident (confused why they were closing so early) asked for help/clarification, she was completely ignored. I don't know who the woman at the register was, but she needs a complete mindset change and realize that everyone is deserving of help, no matter what they look like, and especially if they are a capable/paying customer. This establishment should reevaluate their priorities and try harder not to discriminate against well-meaning customers. Definitely not somewhere that put a smile on my face and not somewhere where we will be returning.
7 years ago (20-08-2017)
Customer service was never a problem. Stains were. I had several shirts ruined w what looked like stains of fabric softener. After running through the dryer it will never come out. Stay away
8 years ago (25-05-2017)
This laundry the worse customer service ever. My three coat got damaged I told the lady behind the counter and she come out with a nasty attitude. I wasn't looking to get paid but at least an apologize and to check if something was wrong with their machine. Call the owner worst person even. So sad .....they lost a customer for their rude attitude.
8 years ago (21-12-2016)
Attendant is sweet always helpful, just be warned though last wash is 7:30 and she doesn't horse around with that.
8 years ago (26-01-2017)
I've never experienced any of the negative reviews others have posted. I've been coming here since we moved to the area and I just drop-off my laundry and pick it up the next day. I was paranoid that some of my laundry might go missing (it happened at another place) but, here, I'll have to say I'm pretty satisfied. The lady behind the counter was very nice. The only reason I gave a 4 star instead of 5 is because they charge a $2 fee if you pay by card which I think is absurd.
9 years ago (30-06-2016)
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