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Hawkeye Moving Services Inc

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Reviews, get directions and contact details for Hawkeye Moving Services Inc

Address: 2820 S Riverside Dr, Iowa City, IA 52246, USA
Phone: (319) 688-5440
State: Iowa
City: Iowa City
Zip Code: 52246


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Reviews
My family and I give our highest of recommendations to Hawkeye Moving Services! We hired Hawkeye to move our entire home this summer and our experience was TOP NOTCH! Everyone we dealt with at Hawkeye was wonderful; from the first call to their office, all the way through delivery of our last piece of furniture off of their truck. We were blown away by how professional, courteous, respectful and knowledgeable EVERYONE was. They followed through with every commitment promised; they were on time and even called us when they were on their way to our home the morning of our move! The guy that came out to our home to give us a quote was accurate (the pricing was a pleasant surprise as well!) and told us what to expect; our move coordinator responded to every silly little question we had via email and phone and they put our minds at ease. Our crew that actually moved us was AMAZING! Larry, Austin and Dom exceeded our expectations and my husband and I even joked that Larry might actually be Superman or something.... Holy impressive!! We recommend Hawkeye to everyone and we will only use Hawkeye in the future for any type of moving service that we need! Thank you, Hawkeye!!
7 years ago (13-10-2017)
Very smooth. Moved from Cedar Rapids, Iowa to Shiloh, IL. Very good team on the pack end and unload end. Showed up in the window we were told, packed the TV’s and mattresses, and loaded complete. Delivered and unloaded the next day. No damages to either house or to furniture and items. This included moving a 26 gun safe up a flight of stairs. Great job well done.
7 years ago (20-10-2017)
I would, without hesitation, NOT recommend this company. Unfortunately a lot of online furniture companies use Hawkeye Moving as a Third party delivery service and you don't get a choice in who delivers your online purchases. I purchased a daybed from Ikea and everything was going well until it came to dealing with the local delivery service (Hawkeye Moving). Jennifer left me a message that I could take delivery on Wednesday or Friday (10/11 or 10/13/17) when I called back to accept Wednesday she told me I could only have delivery on Friday. I told her I couldn't take any additional days off this week. I would need a day next week. I called Ikea to follow up with them, they said the shipping company should be scheduling deliveries based on when my schedule allowed. The next morning Jennifer from Hawkeye Moving called to tell me my delivery would be coming on Thursday. I told her again that I could not take another day off work and Thursday would not work for me. I told her again it would have to be next week if it had to be a weekday. She said (in a rather rude tone) that she would tell Ikea I refused delivery. I again called Ikea to follow up with them. They stated that STI, who subcontracts Hawkeye, would speak with the Hawkeye to try to sort out a date that works for me. Within 20 minutes I get a call from Jill, the general manager, asking how they can help me take this delivery. I said I could take weekend or it would have to be next week. I happened to mention that I had taken the day off work today because I was originally told delivery would be Wednesday. She jumped right on that and said she would be putting my order on a truck and sending it out to me today. Three and a half hours later, with no delivery and no follow up phone call I called Jill back. She stated that when she called Ikea to get approval for the additional charges for a same day delivery (she never once mentioned that before) they declined the additional charge ($500!?) and said to put the order on hold. Jill said Ikea told her they would contact me. I told Jill no one had called and that she had not mentioned the additional cost she said, "It wouldn't be professional for me to talk to you about money!" (Who do you think was going to end up paying that $500? Ikea? No, me and I'm the one you should have spoken to about it.) After getting off the phone with Jill I called Ikea again and they had NO notes in their system about this conversation with Jill. I went on to cancel my order, I have yet to be refunded for the product or the shipping cost. I have learned a valuable lesson about buying online and will be purchasing from a local business in the future. I don't want anything from Hawkeye Moving other than an apology for wasting my time and causing me stress. I want them to improve in the future. I want the BBB to see a pattern in the complaints from people living just outside the Iowa City/Coralville area (check Google for more complaints) and rate them accordingly.
7 years ago (26-10-2017)
1 hour late. Not much to complain about though.
7 years ago (18-08-2017)
I work there great place to work
7 years ago (18-12-2017)
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