HealthChoice

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Address: 3545 NW 58th St #110, Oklahoma City, OK 73112, USA

Phone: (800) 543-6044

Website

State: Oklahoma

Zip Code: 73112

Opening Hours

Monday: 7:30 AM – 4:30 PM
Tuesday: 7:30 AM – 4:30 PM
Wednesday: 7:30 AM – 4:30 PM
Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I called about a denied office visit claim back in October 2017, and I was assured the claim would be sent back through because it should have been covered by my policy and paid.  I called back in November 2017, when the hospital sent another bill for the same office visit. Again, I was assured that this was an oversight and it should have been covered for a simple office visit.  Low and behold, December rolled around, and another bill from the hospital.  Since January 5th, I have called 5 times, each time setting my phone down and trying to go about my business while I waited on hold to talk to a service representative.  Each time I called, I listened to the hold music for over an hour, never reaching a person.  Once I pressed the wrong button and got a person, but the woman quickly informed me she could not deal with any claims from 2017, even though it was the first week of January, and 2017 was just a week ago.  My claim was denied for a simple office visit.  No details as to why, just denied.  The Integris hospital wants their money.  My insurance has been paid every month by my employer.  This is a great inconvenience and cause of unnecessary stress to keep getting a bill with "Final Notice" because my insurance chose not to cover a simple office visit.  Not so happy right now, since I don't have many choices for insurance as a public school teacher.  I thought Healchoice was better than this.  Please get rid of the failing automated phone system and put more real people on the phones.

 7 years ago (16-01-2018)

I have been on hold for 2 hours and 30 minutes waiting to speak to someone in claims, because the company screwed up and didn't cover a visit to an urgent care even though I cleared with them before visiting that they do in fact take Healthchoice. The insurance company, for some ignorant reason, thought I had another source of primary insurance (which I certainly didn't) and therefore did not pay. Now I'm spending half a day waiting on hold when there are plenty of other phone calls I need to make. 
This insurance company is a joke, and should not be allowed to carry on shortchanging and inconveniencing the teachers of Oklahoma.

 7 years ago (16-01-2018)

Cannot get a person on the phone, bad customer service. Tried 3 times now finally put on hold. Hanging up and trying again later. Automated systems do not save money.

 8 years ago (17-08-2017)

My claim was denied for gong out of network, although it was an emergency, and there was no network hospital within 400 miles.

 8 years ago (15-11-2017)

I can't reach anybody. I need to get back to my job. It's been over an hour of being on hold. Next year I will pick another insurance carrier.

 8 years ago (06-09-2017)

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