Hertz

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Address: 5174 Commercial Drive East, Yorkville, NY 13495, USA

Phone: (315) 736-5201

Website

State: New York

Zip Code: 13495

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Reviews

Extremely professional and helpful crew, especially Nicole.  She helped me get out of my rental from the airport and into a car that was better suited.  Very fast and easy in and out.

 9 years ago (22-11-2017)

The customer is always WRONG at Hertz.  I rented a car on Kayak for 4 days, and I needed it for three more days.  When I called to ask how much more it would be, The lady on the phone said she needed to "hold $36".  I asked what that meant, and she said the rental would be an extra $36.  When I got the bill, I found that they charged me the regular $29/day rate for each day, plus a late fee, making the true extra that I was charged $150.  I also got charged a whole extra day for 4 extra hours, but they still charged me a late fee.  How can it be late if I'm paying the full price per day?  

There's just so much idiocy here.  When I called to complain that I was quoted only an extra $36 (I.e. Not the $150 extra that was on my bill), both the branch and the main customer service said that there was no way to prove what I said is true, and that I should have checked the terms on their website before booking.  Short of recording the phone call, how could I ever prove this?   

They don't trust their customers, they screw up and make their customers pay for their mistakes.  I warn potential customers to stay away.  

 9 years ago (18-04-2017)

Horrible customer service not willing to help you at all all the way up to corporate don’t recommend this place to anyone you will be better off paying extra $15 someplace else and get better customer service never again

 9 years ago (04-11-2017)

Use to use hertz only when I rent, but have stopped using as primary rental place due to vehicles that are poorly cleaned in between rentals at the Yorkville NY location. 

 9 years ago (02-06-2017)

Not only is the service horrible but they charged me $173 for a smoking fee and I don't even smoke I will never rent there again and definitely would not recommend to anyone ever.

 10 years ago (13-07-2016)

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