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Hertz Rent A Car

  1. California
  2. Nevada City Car Rental

Reviews, get directions and contact details for Hertz Rent A Car

Hertz Rent A Car
Address: 800 E Main St, Grass Valley, CA 95945, USA
Phone: (530) 272-7730
State: California
Zip Code: 95945


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Reviews
BEWARE - DO NOT RENT FROM THIS LOCATION OR HERTZ IN GENERAL! On Saturday, 11/4/2016, my husband and I flew into the county airport at Grass Valley CA. We rented a car from the Hertz location there. The Hertz employee drove to the airport to pick me up and bring me back their their office to sign the contract and pick up the car. We only wanted to rent the car for one day and their office was closed on Sunday, so the employee told me to return the car to the airport and leave the keys at the airport office. She entered the return date of 11/5/2016 and return time of 12:00pm on the rental car jacket. We did as we were told and left the car parked where the employee picked me up and left the keys with the airport office on Sunday 11/5. However, when I received my credit card statement a couple of weeks later, I was charged for a rental through 11/9/2016. I called the Grass Valley Hertz office and spoke with the employee I rented the car from and told her about the overcharge. She said she would work with her manager to issue a refund. Nothing happened. I called the office again and spoke to the manager who said he would issue a refund. Nothing happened. I called the manager again and again he said he would issue a refund. No refund was issued. I submitted a charge dispute with my credit card company and they came back with a letter from the Hertz Corporate Office stating the charge was valid and the charge would be reinstated. I called the Hertz Corporate Office myself today and explained the whole story and the person I talked to just restated that the charge was valid and there was nothing there were going to do about it. I told them this location had a lot of bad reviews on Yelp and they're creating bad pres for Hertz but the Hertz rep couldn't have cared less. If I could give negative stars for this review, and for Hertz in general, I would. Hertz will NEVER get my business again.
8 years ago (06-02-2017)
2nd time I've had a car reserved here and needed it for work while my vehicle was being repaired and they said they were out of cars, what good is a reservation if they don't save you a car. And why don't they phone you to save us a trip in? Lousy service! And the lady who worked there the first time was a dragon lady!
8 years ago (08-05-2017)
Second time I've made a reservation and they've had no cars available. Service is generally mediocre and somewhat unfriendly. Cars are not usually clean. Rented car seats once, they didn't notice this on the reservation, so they didn't provide the seats, car seats were disgustingly dirty and were missing straps. I had to swap seats three times while I figured out by myself how to install them. Avoid if you can.
8 years ago (10-05-2017)
Nice cars. Lack a bit in inside cleanliness. ALWAY smell terribly of Marijuana or Cigarettes, to the nonsmoker, is offensive.
8 years ago (27-04-2017)
The people who run the hertz office are always courteous kind and helpful.
8 years ago (03-06-2017)
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