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Highland Self Storage

  1. Utah
  2. Millcreek Storage

Reviews, get directions and contact details for Highland Self Storage

About

Secure self storage located in the Millcreek area of Salt Lake City, Utah

Address: 4014 Highland Dr, Millcreek, UT 84124, USA
Phone: (801) 278-4785
State: Utah
Zip Code: 84124


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Reviews
As far as a customer experience goes, this one was top notch! The facility feels very secure, well lit, and plenty of cameras to monitor the area! Upon signing up they were incredibly helpful and friendly to where I had an all-around good feeling about things. There WAS a brief point where I was concerned about a particular issue with a billing mix-up on my monthly rate. I was worried I might have a fight on my hands as far as getting that resolved. I was wrong! I left a voicemail after hours on the weekend outlining the issue, and THEY made the effort to look into it, THEY made the effort to call me back on Monday morning, THEY recognized the issue, and THEY resolved it instantly!!! That is customer service that you do not find many places!!! I was very impressed and very grateful that they handled things like they did! Small mistakes are bound to happen with any kind of business, and I think it's important for customers to be understanding of that. For the staff to have handled the resolution of this in a prompt, and more importantly FAIR manner like they did in this case, speaks volumes about this place in my mind. While I no longer needed storage for the time being, I'm quite sure that I will again in the future, and I'm absolutely sure that I'll be storing at Highland Self Storage when that day comes!
8 years ago (17-05-2017)
Our family has been with Highland Self Storage for nearly two years now. Shortly after we moved into our unit, we needed a second one. About the same time, a remodeling of the office began. If memory serves me correctly, just before the completion of the office remodel, our rates went up. Respectfully, it was their rates and location that got us in. While we could have shopped around, or at least checked to see if they were still as competitive, we did not. They offer a clean, secure, well maintained facility with a friendly, yet professional staff.
8 years ago (25-02-2017)
Been using this facility since Oct 2014 and have had nothing but positive experience here. The did a great upgrade last year with improved security, new roof. Office staff is helpful and friendly. Auto billing saves me the effort of going in every month to pay. Cleared of snow quickly after a storm.
8 years ago (23-02-2017)
I've rented space from the company for 7 months. Everything you expect from a storage company: a secure space for your possessions. The only reason I am giving Highland Storage a 3-3.5 star rating because of their decision to raise my monthly rent by +14% without any warning. Overall a good, secure, storage unit with good customer service.
8 years ago (28-05-2017)
I have been renting a unit here for several years. They are under new management now and things are running well. Upgrades have been made to the facility. The staff is extremely helpful and I have been very happy. Prices seem reasonable in comparison with other storage facilities in the area.
8 years ago (22-02-2017)
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