Hilbert Plumbing

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Address: 2350 Pennsylvania Ave, Charleston, WV 25302, USA

Phone: (304) 343-9155

Website

State: West Virginia

City: Charleston

Zip Code: 25302

Opening Hours

Monday: 8:00 AM – 4:30 AM
Tuesday: 8:00 AM – 4:30 AM
Wednesday: 8:00 AM – 4:30 AM
Thursday: 8:00 AM – 4:30 AM
Friday: 8:00 AM – 4:30 AM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

HORROR STORY: I called and actually hired Hilbert to work on my house because their rates were better on the specific job at hand 
(65 an hour and 30 to bring out the machine for the pipes whereas everyone else charged about an average of 65 for the machine). I already knew that the problem was in the main sewage line because when you flush the toilet the bathtub backs up so I googled the problem and also consulted the Sanitary Board to make sure it wasn't on their side. Hilbert said they still needed to assess the exact damages, I approved of only an  ESTIMATE. The plumber came out on one occasion but called back with an attitude and refused to go in because there was another company working on the water tank. I told him I would still like the assessment and he told me he would call back after checking with the office but actually just left. Another woman called me very much later and said they would be back and rescheduled, please be reminded this is a very serious issue and the longer you wait to fix it the more damage the backed up pipes will do in water damage,etc. Still I gladly allowed them to come back and did not even complain at this instance. The day comes that the ESTIMATE was to take place... oh and there was a piece of piping (the kind that clicks back in) that the plumber pushed back into place. He called at 8:14 am to verify that I still needed the piece pushed back in and the estimate. I verified. I called back at 8:46 to see if he had started, he told me no but he was about to and asked what my concern was. I made sure that he was going to do the estimate as well. He called me back at 9:41 and told me what he had done and that someone would be contacting me later about the estimate for the main sewage line. He specifically told me also that someone had shoved a screwdriver into the pipe and that was why it was clogged and that he pulled the screwdriver out!!!  Someone by the name of Keri Hilbert called me at a later time... she told me I would be billed for 2 hours of their time. I told her I know he did half an hours labor and he said that to me on the phone. I sent her recordings of the phone calls. She still argued that he called me at 8:14 however before he even left the building and stated they charge from the initial verification call. I happen to know that to charge anyone for something you did not provide is very illegal (if this is the case he could've left at 9 that night after calling at 8 am and still billed those hours plus what he actually did in labor) so I told her that she would have to come for me in a courtroom. She told me that he had to change his clothes from raw sewage and everything on the phone to try to argue her point but he changed clothes because he as a certified plumber pulled the screwdriver out. She backed absolutely everything he did and basically called me a liar and told me I was liable for his mistakes and scheming. I immediately had another company come to do a new estimate and they then told me that it would be a flat rate but they couldn't do anything in raw sewage. The beginning estimate for sewage cleanup is 1500 DOLLARS... so yeah now we live in a house with sewage underneath until further notice and I even called back and spoke to the woman professionally and then after that I called the owner who I am guessing is one of their VERY CLOSE FAMILY MEMBERS because they all av the same last names. Needless to say after 4 or 5 messages still no return call so I guess we'll meet in magistrate court. This is solely for the purpose of SAVING someone else the hassle. ZEROS across the board. A 200 dollar job will end up costing you 2,000.

 8 years ago (26-04-2017)

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