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Hoffmann Ace Hardware

  1. Minnesota
  2. Minnesota Hardware Store

Reviews, get directions and contact details for Hoffmann Ace Hardware

Hoffmann Ace Hardware
Address: 40 Arrowhead Ln, Moose Lake, MN 55767, USA
Phone: (218) 485-4211
State: Minnesota
City: Moose Lake
Zip Code: 55767


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 10:00 AM – 2:00 PM

Update Info
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Reviews
Should be no stars! My parents had an LP stove installed in their basement. The one Troy put in wasn't sufficient for the home it needed to heat, my elderly parents were forced this winter to have multiple space heaters running (even in the same room as the stove.) The stove has an electronic pilot that was supposed to be hooked up to house current with an emergency battery pack. Hoffman didn't know enough about the stove (Napoleon brand) to do this and left it to run off the battery which not only used up the AA batteries at an astonishing rate but also didn't allow for any adjustment to the heat as the unit only runs on minimal output when on battery pack, which is supposed to be only supplemental. Had Troy out to look it over and was told that everything was working just fine, even though the flames were only about 1.5 inches high. I pointed out in the users manual an illustration showing how the flames should look in relation to the fake logs (much higher than what I had!)....only then did Troy come up with possible reasons for the flames being so low and the heat being virtually non-existent. Then I was told I would not really see a noticeable difference in the flame height between High and Low anyway! Troy told me he would "research" this and get back to me. Nine days later and no call, had to call and pay for another service person (qualified on this particular system) to come and find out what is wrong--which is how I learned about the importance of having it hooked to home current, the battery pack and the obvious fact that the unit was not working properly. Called Hoffman Hardware and left 3 separate messages for Troy to call and never received a call! One VM and the last two were verbal messages left with staff, told them my mother was very, very unhappy with the stove and wanted a new, proper sized unit installed or her money back. The last person I talked to actually laughed at me over the phone and said, "Well, I don't see that happening.." My family has been going here for years and has spent $1,000's on heating, plumping and electrical---never again!! Can't believe the complete disregard this "hometown" company has shown in its customer care relations.
7 years ago (19-02-2018)
Very helpful people. Exactly what a hardware store should be!
7 years ago (24-02-2018)
Great home town store, every friendly.
7 years ago (25-01-2018)
Great people with excellent knowledge of products and they offer the support to find exactly what you need. Great products too. "If you can't find what you need at Hoffman Ace Hardware, then you probably don't need it!"
8 years ago (25-11-2016)
Always has what I need for my projects.
7 years ago (25-01-2018)
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