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Reviews, get directions and contact details for Holiday Inn Express & Suites Gadsden W-Near Attalla

Holiday Inn Express & Suites Gadsden W-Near Attalla

About

Our boutique-inspired lobby features the new IHG front desk, fresh signature scent and music, now added to the already housed cathedral ceilings, fireplace and fine art. Come stay in our spacious rooms with fluffy pillows.

Address: 106 Walker St, Gadsden, AL 35904, USA
Phone: (256) 691-0225
State: Alabama
Zip Code: 35904


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Reviews
The air conditioner in the room did not work well and took most of the night to cool down the room. I filled out the survey regarding my stay after leaving and was emailed by the manager, Kristie, and she offered to credit my IHG rewards account with 5,000 bonus points for the inconvenience. While not a huge perk (this only equates to about a $10 Starbucks gift card in their redemption catalog compared to the $100 I spent on the room), it was nice to offer something for the inconvenience. After offering the bonus points, they were never awarded. I emailed Kristie to ask about the status of the points, and received no reply. I sent the email 8 days ago and have still not received a reply. Overall, not pleased with the quality of sleep I received at this hotel and even less pleased with the customer service received after my stay.
8 years ago (11-08-2017)
Great Customer Service, Great breakfast, clean rooms, nice pool. Great area. Will be back! We had unchecked out of days inn which was terrible so this was a huge upscale from that. Very nice remodel. Everyone was very nice there!
8 years ago (19-06-2017)
My husband and I spent two nights with our daughter and our 2 grandbabies at the Gadsden HIE during our evacuation from hurricane Irma. It was so clean and comfortable! The staff was curteous and so kind during such a stressful time. They went out of their way to make sure all the evacuees we're as comfortable as possible. Everyone went the extra mile.
8 years ago (16-09-2017)
Pretty Awesome!!! The pool was nice. The hot tub was excellent. The pancake machine was really cool. The coffee was good. Everyone who works there was helpful and the service was exceptional. Hard to find a place where all the employees are so positive!!!
8 years ago (01-07-2017)
Very quaintly located, this majestic palace is a traveller's dream. We enjoyed every moment and thank the entire staff and crew for their courtesy and responsiveness to requests.
8 years ago (14-09-2017)
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