Home Goods & TJ Maxx

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Address: 24630 Dulles Landing Dr, Sterling, VA 20166, USA

Phone: (571) 349-3410

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State: Virginia

Zip Code: 20166

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Reviews

The store itself usually has a great selection and is fairly clean- I'd rate the location a 3/4.

Unfortunately today (Aug 13, 2015) there was a horrible female manager with dark hair, pretty tall, who was just AWFUL. So mean-hearted, zero compassion, and rude. I was shopping alone with my 2 daughters (16 months and 6 years) and I desperately needed to use a restroom. Frightened to leave my children outside unattended, I brought in my shopping cart. I had completely forgotten about the $6 package of rags in the bottom of my basket under where the baby was sitting. This manager also came in to use the restroom while I was in a stall. All I heard was someone speaking loudly to my oldest little girl, so I quickly finished and walked out. The manager was yelling at her to leave the bathroom because carts weren't allowed. First off, there were not signs saying a cart wasn't allowed, second, do not yell at a child let alone ask them to leave where their mother set them, and third- try some empathy. Where was I going to set a 16month old? There wasn't a baby seat or changing table in the restroom.
She was angry about the hand towels and I apologized saying I had forgotten them in the cart in my rush to use the restroom, and should have left them outside. I giggled trying to diffuse the situation and said, and what do you do with the baby in the restroom, she won't stand patiently at my feet. I wish! And the woman said, well you take the baby out of the cart and figure it out, in a harsh and condensending tone. I said, so I have to bring in my own stroller then? To which she then ignored my kids and I and went into a stall.
I left without making my purchase or finishing shopping. I was so angry and upset. I frequent that store biweekly, sometimes weekly, I love their products! But I will not be going back with that manager at that store. I'll find another location. My daughter was scared saying that a stranger wanted her to leave with baby sissy- that was enough for me.

 9 years ago (14-08-2016)

The customer service is fairly good! They could be a bit more welcoming and more patient with customers. Although they have some employees that stand out and are surpurb with greeting and helping customers! Overall I thoroughly enjoy shopping here!

 9 years ago (03-09-2016)

good customer service.  TJ maxx and homegoods are both under the same roof unlike my other location where they are both independent stores.

 9 years ago (19-10-2016)

Anyways a great place to browse for potential clothes and goods. It can be hit or miss on the home goods side depending on how full the shelves are. 

 9 years ago (08-11-2016)

Nice store never had a problem here and the location is very convenient. The cashiers are very friendly and the fact that it is combined with Home Goods is amazing. Love this store.

 9 years ago (09-07-2016)

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