Honda Barn

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Auto Dealer

Address: 34 Portsmouth Ave, Stratham, NH 03885, USA

Phone: (603) 772-7300

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State: New Hampshire

Zip Code: 03885

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Reviews

If you want honest service from reliable people bring your Honda here! I had a nightmare experience with another Honda dealer. They were trying to tell me all these things that needed to be replaced... Honda Barn fixed the issue with a simple repair! Branden was great at explaining the issue and exactly what they did to rectify it. I will be returning to Honda Barn for future service.

 9 years ago (03-11-2017)

I was in the market for a new Odyssey for several months, exchanging a lot emails with various dealers, until I was referred by a friend to Bill Bradley at Honda Barn. With one email, he gave me a firm OTD price almost $1,000 below the nearest competitor. I gave him a deposit, and he took a couple days to find the exact model I wanted. We set up an appointment at the dealership and everything was ready when I walked in. The purchase agreement had a $500 discrepancy from the email price, but Sean adjusted the paperwork on the spot in my favor without argument. At that point, Bill was clearly ready to spend all day showing me every feature of my new Odyssey. My previous car shopping experiences made me never want to visit a dealership ever again, with all the deception and jerking around, but this was almost as convenient as placing an order on Amazon, and I still feel like the price was a steal. Bottom line: if you're looking for a new Honda, I don't think you can do any better than working with Bill at Honda Barn. Way above expectations.

 9 years ago (25-10-2017)

Honda Barn is a difficult business to review.  On the upside, I was extremely satisfied upon purchasing my vehicle and the parts department is spectacular.  The parts department is why I keep coming back.

However, the major downfall is the service department.  Over the many years of dealing with Honda Barn, I have brought my vehicle in 3 times for service as I needed an "expert" opinion.  Each time, they failed to diagnose the issue and performed unnecessary work.  I did receive a "complimentary" point inspection but this practice raises doubts. Had they focused more on the reported problem and less on the "free" point inspection, would my problems been resolved on the first attempts? Looking at this department, they're more focused on their bottom line than customer satisfaction. The service department is a shining example of how to alienate loyal customers by putting profits above everything else.

With all this said, I still visit regularly for parts but will never use the service department again due to cost and incompetence.  Service has turned me off so much that I warn possible customers to buy but take their purchases elsewhere for maintenance.

 9 years ago (06-06-2017)

Great car buying experience with Tim Raymond. 
Knowledgeable, friendly staff.
Clean facility, great waiting room- with popcorn and the Pats game on 😉
After a VERY thorough lesson of all the bells and whistles in my Honda CRV, I was ready to get on the highway and go !!!

Thank You,

Lorri Shea-Parrella

 9 years ago (27-09-2017)

Bought car lowest pressure sales. Very nice people. Not pushy

 9 years ago (13-10-2017)

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