Hy-Vee Corporate Office

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Address: 5820 Westown Pkwy, West Des Moines, IA 50266, USA

Phone: (515) 267-2800

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State: Iowa

City: West Des Moines

Zip Code: 50266

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Reviews

I have been a lifelong customer of HY VEE on East Euclid. I still remember walking in the back door on the store located across the street and smelling the donuts being made right in the window of the Cafe. It used to be "Helpful Smile In Every Aisle"

However, Hy-Vee as changed.... Gone is the local grocery store with friendly staff and outstanding customer service. Gone is the Helpful Smile In Every Aisle. Gone are genuine care and concern for helping customers and it has been replaced with corporate greed. 

I was in the store the last week in March 2018. I was looking for some water that was on sale. The shelf was empty and the store director  Mike Kueny was on the phone at the end of the aisle. So I approached him to ask if there was any more of this water available. He paged a coke representative to the aisle. I waited 15 mins and no one came to help me. So I went up to check out. I was asked if I found everything today. I said NO I asked your store director for help and I waited 15 min and no one showed up. She said sorry and there was nothing she could do because he is the boss and I can't really tell my boss what to do. I said no problem and I vowed to never return. 

Unfortunately, I went back last  4/4/2018 to buy some groceries for my best friends family due to a death in the family. I went to buy a Hormel Cure 81 ham. I went to the meat department to ask if there were any more hams in the store because there was none on the shelves. The hourly employee in the meat department didn't seem to know where to look and was more interested in filling meat orders for people at the counter than helping me. So I was continuing my shopping when I came across Larry Zahm. I asked him if you had anymore Cure 81 Hams or any ham period? He said let me go check. I again waited 15 minutes at the entrance to the back room next to the meat department. No One ever showed up. So I proceeded to the front of the store to leave and purchase my groceries elsewhere. As I am leaving Larry Zahm was standing in the front of the store. I approached him and he just looked at me. I said I waited 15 minutes for you by the warehouse. He said, "Oh yeah we don't have any!" No apology or anything! I asked to get a phone number to the corporate office and he said why? I said cause I need to let someone know how you are treating your customers. Making me feel as if I was a burden on his job he started saying all kinds of excuses like well your not the only customer here,  I also have employees to handle and other situations that arise.

Hy-Vee will not see one more dime from me or my family! No One I mean no one should be treated like that especially after you address the situation to the manager on duty. I will make sure I share my experience with everyone I meet. It's time this cooperation starts respecting why they are in business!

 7 years ago (11-04-2018)

I went Into Hyvee today and a rude employees approached me by the name of Ashley... talking crazy about a situation I had no idea of or Involvement In. Then sends the police to my home to Issue a trespass warning. These stores has always treated blacks very different. I plan to file an discrimination and harassment against her and the store.

 7 years ago (15-04-2018)

This is my problem. I know how things are done.
If your well liked. Everything is okay. Not liked, even if you do your job and then some. They have their own set of  rules. Which, doesn't apply to management.
Now, I'm stating facts. I ordered something. It didn't arrive, when this item was suppose to. I called. Stated that It was left off the truck. Called again, waited on hold for more than 10 minutes. Couldn't wait any longer.
So, I called again. The girl didn't know anything. She asked, if this was an online order I stated NO. She finally asked someone else. No one could tell me anything. Management, should of took over. This didn't happen. Still don't know if my cat food got ordered or if they are just blown me off.
The same ole Hyvee. What the bucks and the Customer however, forget that we pay for their wages.

      
      
      
 8 years ago (01-07-2017)

So have been a loyal customer for several years to this company and it's the only place I buy my groceries and gas. I go out of my way to be loyal and drive 60 miles one way to the St. Joseph location and I also use there gas station for 90 percent of the time to fuel up. However I am not longer going to do so because they do not have the same loyalty. My car was damaged by one of there employee's and are not taking responsibility for this. I had to pay a few hundred dollars to have it fixed and have contacted them every day to try to be compensated for this and im told every day some will get back to me with in 24 hrs and never get a reply. So know I am in contact with a lawyer to solve this problem. I spend at least $800 in the grocery store and another$250 to $300 in the gas station every month. I can't believe that they know there employee damaged my vehicle it's on tape and I have the mngr. Recorded saying his employee is at fault but refuse to refund my money for the fix. So I'll take my business to Wal-Mart and cut ties after I get threw with my law suit with this company. Customer service has been a joke and the mngr. Jake Heston of the St. Joseph location should be checked by the upper management. Jake was very rude and un professional on the phone. I hope this company really does some adjustments and realize that they cannot treat people like they did me and wish they would correct the wrong in my situation.

 8 years ago (06-01-2018)

Thank you for providing Tesla power in Des Moines. Nice store! We visited the store in Mitchel also. 

We would appreciate a good grocery store in Rapid City or Sturgis SD.  Three grocery stores in Rapid are closing. You should consider a business there. You would easily be the top dog.

 8 years ago (04-08-2017)

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