Ide Volkswagen

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Ide VW is a Locally Owned Family VW Dealership. We strive to make it easy and fun for you to get the best deal on a VW. Come visit us, we'd love to earn your business.

Address: 333 N Washington St, East Rochester, NY 14445, USA

Phone: (585) 586-2225

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State: New York

Zip Code: 14445

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Reviews

I work 5 min from another vw dealer and still drive the extra to come here when my car needs service. The service staff is wonderful and when I've gotten quotes they've always been accurate. I've told all of my VW friends to skip the other guys and head here. They treat me better as a person and the prices have always been better when I shopped around for quotes. They've also invested a lot in upgrading the facility over the past 2 years. The waiting room has several different areas so you can find a spot that suits you near the TV or in a quieter spot to do some work. They have a vending machine and lots of free coffee and tea options. They are good with updates on progress and time to completion as well.

 9 years ago (16-12-2017)

I have an old bug, 2000. She has some challenges and Ide has rocked every visit. Great staff polite and thorough. Wouldn't take Bug anywhere else.

 9 years ago (27-12-2017)

We narrowed down our car decision with the VW Jetta as our first choice. Primary requirements were CPO, sporting-ness, dealer reputation, and cost. The first 3 were a given. The last, cost, was critical. I/We wanted to make a purchase, given our research, with the knowledge we paid a "fair" price for the vehicle.

David was great to work with. Professional and welcoming to the whole family (important because the car was for our son & daughter). Made the experience at Ide Volkswagen perfect.

 9 years ago (07-12-2017)

After just four days I'm very happy with my car, a 2017 GTI SE that's Certified Pre Owned with only 9400 miles. I am not impressed with the purchasing experience or with the customer service attitude it demonstrated.  I tried Ide, somewhat reluctantly, after a negative experience with a salesperson 3 years prior.  Spoke to the Sales Manager and discovered they had a car that was ideal for my needs. We made arrangements for me to buy the car with financing from my Credit Union.  After we made the deal I discovered, online, that VW Credit was offering a special rate (1.99%), for CPO cars, that was much lower than the 4.20% offered by the Credit Union, that he and I had discussed.  My contact never mentioned the promotion.  When I called back he claimed to have explored it and that I qualified for a slightly higher rate.  My clear impression is that he would not have mentioned this if I hadn't turned up the information.  I'd asked twice for the car to be delivered with Monster Mats, for which I would happily have paid; it came with carpet mats; I ordered the others online. When I was about to leave, after picking up the car, I discovered that the  Owner's Manual was missing.  The salesperson's response was that they'd have to order one.  I expressed a serious concern about driving away in a complex new car with no manual and, eventually, they took one from a new car.  When I arrived home I discovered that the cover for the luggage area was missing.  I called and Ide offered a prompt replacement.  When I picked up the cover and asked why a CPO car could be sent out without a manual or luggage cover the response I got was "Those things aren't on the checklist.".  These multiple issues raise some real concerns about professionalism and attention-to-detail.   We'll see how the service experience works out.

 9 years ago (09-12-2017)

Absolutely stunning facility. Beautiful inside and out. All white, alot of glass, for great lighting. Staff and sales people were really accommodating. Had a chance to talk with the owners, Rich and Stephanie. Very nice in person. Worked with Juan Gonzalez and he was very helpful. I have to say, one of the sweetest features by far. The service bay is enclosed, you can simply pull your car in, and get service from the folks there. Out of the elements no matter the weather,nice touch. 

 9 years ago (04-08-2017)

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