Illinois Department of Human Services - Family Community Resource Center

Reviews, get directions and contact details for Illinois Department of Human Services - Family Community Resource Center

Address: 200 S 2nd St #20, Pekin, IL 61554, USA

Phone: (309) 347-4184

Website

State: Illinois

Zip Code: 61554

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I just Tried to use The drop box and Got Belittled by the staff because a they thought I was trying to ask them for help with something. The woman in the pink shirt today is a total haha. I didn't even say a word for her  act like a snobby b*tch

 8 years ago (10-01-2018)

The front desk ladies they have there now are very rude. You would think since they got into this line of work they would have compassion and patience for people in need of assistance. Instead they are snotty unprofessional hags!!!!

 8 years ago (11-09-2017)

These people are rude and notoriously difficult to get in touch with. I have tried for WEEKS to get a live person on the phone. Left numerous voice messages. I have become super frustrated. The times they have called, they mysteriously never ring through on my phone and go right to voicemail. I literally have zero logs of them calling me on a scheduled interview date and time yet they were able to leave me a voicemail even though I had my phone on me and turned up for the 2 hour time slot they scheduled me for. How is it they are able to do this? When someome did finally call me back she left a very rude message claiming different times and dates they "called" me which a few were false and had a VERY snotty tone. I do not appreciate being treated like crap just because we need some extra help. We work, pay income and property taxes, and just need a little tiny extra help. To be treated like scum by people getting paid by the state with our own tax dollars anyways, makes me sick. These people have no compassion.

 8 years ago (13-07-2017)

I have called so many times and opted to speak to the operator, whom i presume is the worker at the front desk. She spoke to me as though I was an uneducated bottom feeder. I have two majors. I have probably more education than she does. A little polietness and nonjudgemental employees would go a long way. Plus, she lied to me about where she was forwarding my calls, and when I called back to tell her, she cut me off and forwarded me to the same place again! I hope the office manager will see this review. Completely unprofessional employees that assume because you are in need of state assistance that you are an uneducated drugie with no hope for a future. Perhaps they need to realize that I too am able to read above a 4th grade level!

 8 years ago (14-09-2017)

It seems like they never read their mail when it's time to renew. They never answer the phone or return phone calls. A few years ago they claimed my husband had 2 jobs and wanted pay stubs (I.D.O.T. and state comptroller). I had to explain and verify that state workers get paid by the Comptroller (they're state workers you'd think they'd know this information) and it's not a second job. They still denied renewal because they said I failed to send verification. They never once returned phone calls or mailed letters or communicated in person about their misunderstanding. Now we are on it again and in Feb they wanted me to renew and send all necessary paperwork. I did as requested. I Never received any further communication, until this month (May), I received another renewal application with a letter stating that failure to comply will drop my coverage. Where is my last application and paperwork I sent in Feb?!!!!

 8 years ago (25-05-2017)

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Illinois Department of Human Services - Family Community Resource Center

Reviews, get directions and contact details for Illinois Department of Human Services - Family Community Resource Center

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