Insomnia Cookies

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"Warm, Delicious Cookies Delivered late night."

Address: 433 Jersey St , Lexington 40508, KY, US

Phone: (859) 654-0653

State: KY

City: Lexington

Zip Code: 40508

Opening Hours

Monday: 11:00-01:00
Tuesday: 11:00-01:00
Wednesday: 11:00-01:00
Thursday: 11:00-03:00
Friday: 11:00-03:00
Saturday: 12:00-03:00
Sunday: 12:00-01:00

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Reviews

The affection for this place is immense, and their chocolate chunk and salted caramel treats undoubtedly reign supreme. Acquiring these delights for our cookie enthusiast lad's birthday was a delightful choice. Both he and we reveled in the flavors. Notably, on weekdays, the service tends to be swifter with fewer patrons around. Oh dear, the service was disappointing!  Dietary restrictions: Vegan cookies options

The cookies were atrocious and they gave me the wrong ice cream. The cookies were hard and the peanut butter cookie tasted like fish. I will never order from here again. They make the chain look bad.Food: 1/5

I normally love Insomnia cookies, but the cookies at this location are really not up to par. I’ve tried this place 4 times and the cookies are sooo dry. Any other location is amazing. Maybe they need to re-learn the proper insomnia way to make the cookies. I hope they do. Maybe they figure that drunk college kids don’t care about the taste.

So I had an issue with an order there was a piece of HAIR and it was a long string of Hair in my cookies I spoke with the so-called manager she implied to me that her district manager was sending me out a $15 voucher But my order was over 30 something dollars here it is almost 2 months later. I never received my $15 dollar voucher  or anything like it was my fault hair was in my cookie but hair was in my cookie and let me say that again hair was in my cookie, not only not to do the right thing, I am still a cookie loverbut here was in my cookie. Wow

I ordered a Super 6 for $16 after paying I realized I was actually charged for each individual cookie which totaled $18 so in all I paid $20! That was my first problem. Once I actually ate the cookies they were old and overcooked. Out of 6 cookies I only enjoyed 2 which was chocolate chip. Will not be returning.Food: 1/5

I experienced rude and unpleasant service the other day. Typically, when I go to Insomnia, I always get military discounts. As a military student, having such discounts alleviates any financial stress and gives me a chance to have some enjoyment and entertainment. I have noticed how Insomnia is very inconsistent with their discounts and just in general. I have gotten military discounts in the past all at different locations, including this one, but when I went last time they said they do not have discounts. I told the lady at the counter that last time I got discounts here, to which she went to the back of the store. I assumed she went to go speak to another employee or her manager, turns out she ended up ignoring us and went to go do someone else's order. I found the climate to be very rude and dismissive especially since she didn't even answer my question and straight left me at the counter. I am disappointed by such rude behavior and I question Insomnia's integrity towards their discounts and the standardization of their policies.

Very disappointed in the service here. I came in to get cookies at 6 and left at 6:45 because they made me wait so long...  First they tell me they have everything i want in stock and after i pay they tell me its going to take 15 minutes because they are in the oven. So i said ok and waited. I go back in and now they say another 15 minutes for them to cool... What on earth?! Why not just tell me they were going to be 30-40 minutes to begin with- i wouldve just left at that point!  On top of that they didn't know how to scan my rewards code- what good is having an app with rewards if i cant even use it?!  Such a waste of time and money. I guess they realized i was upset and did end up leaving an extra cookie inside the box.  For the actual cookies: we got the vegan cookies and non vegan. Wish there were more options for vegans... The vegan cookies tasted good but look how thin and mushy they are... insomnia is known for thick chocolatey cookie. I just feel they are inconsistent every time honestly.  Do not recommend this location- very upset.

Tried many times here  Every time our experience was good.  Once there was long line, which took around 20mins. So the next time we ordered online. This time we ordered 30mins prior and it was a Friday night. When I visited the store for pickup, they said white chocolate macadamia cookies were in the oven. It will take around 10-15 mins to finish. They offered to substitute  with something available, if I am in a hurry. I choose to get red velvet cookies because we are fond of white chocolate in cookies. That was our first time tasting red-velvet cookies.  We tasted the red velvet cookies and fell in love with them as they are fresh, soft and delicious  Store is clean and well maintained  We only tried cookies here and they are super delicious. Will go back to try few other things on the menu.  Highly recommend this place for delicious cookies

This place has a nice vibe to eat but the cookies are absolutely disgusting. I do not recommend these at all. I rather have subway cookies 100%

We just ordered a dozen cookies and some ice cream, but when our order arrived four cookies were missing and it looked like one of them was half eaten. I don’t know if it was the Uber driver or what, but the box of cookies wasn’t even sealed or tied in a bag. Now I don’t even want to eat what’s left. I’ve always wanted to try this place, this is such a disappointment.

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