J&M Furniture

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Address: 44 National Rd, Edison, NJ 08817, USA

Phone: (732) 650-0555

Website

State: New Jersey

Zip Code: 08817

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Reviews

-- Custom order poor quality (custom color requested)
-- Custom color takes more than 2 months 
-- Unresponsive manager, Isaac (email and call log proof)
-- Defective item not repaired nor replaced

On Jun 10, I ordered (~ half amount deposit) custom premium leather sectional sofa (model a973) as my color was not readily available. 
Received delivery Aug 26 and got defective piece, backrest and head rest too soft, supple, plushy and can feel the metal frame if you press with your finger. If you lean back the metal frame can hurt your back.
Complained on phone, email, personal visit. Dealt with Isaac, manager.
Very poor response.
After 3 weeks, they sent expert service person Oleg who does not answer your calls and apparently called me without leaving voicemail. He stepped in for few seconds, said sofa looks fine.
Filed dispute with my Credit Card company and awaiting the outcome.

      
      
      
 8 years ago (12-10-2017)

Very thankful to J&M for helping me re-design my home from top to bottom. They had everything I needed at really good prices. Delivery was handled very professionally and everything came out wonderful!

 8 years ago (12-10-2017)

The quality of furniture here was amazing  compared to the big stores I've been too like Bob's and Ashley. Everyone there was very friendly and helpful especially Tina. 

 8 years ago (14-05-2017)

Lots of old fashioned furniture.

 8 years ago (14-08-2017)

Quality furniture...Tina in the store was very helpful

 8 years ago (02-04-2017)

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