J's White Elephant

Reviews, get directions and contact details for J's White Elephant

About

Banquet Facility, Restaurant, & Lounge.

Address: 1404 Abbott Rd, Lackawanna, NY 14218, USA

Phone: (716) 539-9998

Website

moc.tnahpeleetihwj@ofni

State: New York

Zip Code: 14218

Update Info

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Reviews

I happen to walk in on Saturday night and was greeted like family. The people working there are super professional and attentive. I ordered drinks and ate and I have to say the food was top notch. If I could, I would have given it 6 stars. Do yourself a favor and check them out!

 9 years ago (23-10-2017)

Visited for a Banquet. Plenty of parking. Nice bar. Good food.

 9 years ago (29-11-2017)

I had my baby shower here on Sunday and overall wasn't impressed. 

I viewed the facility in August and fell in love with the larger pink and gold room. I arrived an hour before the party started to set up, and to my surprise, they had us set up in the room with the dance floor. After questioning this, the young lady referred me to the website where it says the deposit just holds the date, not the room. The back room with the dance floor was dark, cramped, and then we lost all of our balloons due to thier ceiling (husband had to leave and buy more). After this happened, I mentioned to the same lady that I was not happy with the room one bit. She left, came back and said "it's your day, so we will switch it." I was thankful for that. 

They finally had the room ready for us to set up around 12:30. My guests arrived at 1pm on the dot. Around 1:20, people started asking me about drinks since nothing was available. When I spoke with Karen on the phone 10 days prior, she mentioned they supplied coffee, tea, and water and would have a cash bar open to anyone who wanted alcohol or soft drinks. I inquired with the same young lady from before, she again referred me to the web site where it said that they brought it out with dinner and said I never requested a cash bar. At this point, I felt very defensive of my guests, told her Karen and i discussed it over the phone and asked if we could have water now at least. She agreed, brought out water with plastic cups, and mentioned she would be behind the bar when she was finished with food that should be ready at 1:30. Around 1:45 food was served and the young lady helped me make a plate, which was nice, and then she jumped behind the bar. Coffee and tea didn't come out until 2pm. The spring chicken was delicious and the same young lady asked my guests how everything tasted and was the only one helping to clear plates. 

Around 3pm, my husband paid for the venue while I opened gifts. Another miscommunication was the 18% service charge, I was told it acted as a gratuity which I guess goes back to the banquet hall. My husband tipped the young lady alone since she was the only person we saw the whole time. 

I envisioned my shower going a lot smoother. I decided to do a banquet hall since I didn't want to cook for 35 guests and wanted the service help. Instead, I have a very sour taste in my mouth about J's. The one lady helping us, never mentioned her name and we had to constantly search for her. I will gladly attend another party here since the food was delicious, but I will never host or reccomend a party here to anyone. Very disappointed.

 9 years ago (21-10-2017)

Drink prices were reasonable and the dance floor was pretty cool but the place was dead empty on the Friday night at 11pm when we walked in we were the only ones there.

 9 years ago (24-06-2017)

Attended wedding there.  Excellent food and friendly staff. 

 9 years ago (26-08-2017)

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