James Avery Jewelry

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James Avery Jewelry is a family-owned company offering finely crafted jewelry designs.

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James Avery Jewelry is designed to reflect the things that are important in life. Our designs are timeless, their appeal universal. We offer jewelry for special occasions and for everyday wear. Whether it’s a first communion cross, a wedding band, or a commemorative charm, each piece in our collection is crafted with the same care and attention to detail.

Address: 12700 Hill Country Blvd., Suite C1-100, Bee Cave, TX 78738, USA

Phone: (512) 263-0835

Website

State: TX

Zip Code: 78738

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Reviews

I've recently visited the bee cave store on several occasions.  Each  experience  was very negative the first time  it was during Christmas I was looking for a ring the sales associate that finally assisted me was not very  engaging, and it made me feel like my business  was not wanted in the store  the associate  went as far as directing me to a jewelry store across the road, where I did go and I ended up spending more than  the highest priced items that I saw in the James Avery store. The experience left me feeling like the store doesn't want the business of black Americans, as I was the only black in the store. After getting home and thinking on it for a long while  I decided maybe I was over reacting. So I decided to give it another try, being that the person I was purchasing the items for loves James Avery pieces.  I did I picked several items that  I wanted that day. The sales clerk  treated  me the same way as  the first sales clerk, i was very uncomfortable to say the least. The rings needed to be sized to an 11. the clerk informed me that she would need to email to see if the rings could  be sized  to an 11, and that she would email me a response. This on March 30th . I have yet to get  a response . I now come to the conclusion that this company does  promote this type of behavior. The only thing different from the other customers is my color. My money was the  same color. I was dressed appropriately. Although my friend  loves these pieces. I can't spend my money on them especially if I can't be treated with respect like every one else that walks through those doors. It also safe to say not only did you loose a new customer you've also lost a long standing one.the jewelry store across the  road is way more expensive. At this point I'd rather spend more and be treated like  a human being with dignity and respect

 8 years ago (11-05-2017)

I have been disappointed with the customer service the last few times I have been here. I will be looking for a different place to purchase my charms. I don't even want to go here to have my charms put on or my jewelry polished.

 8 years ago (26-06-2017)

I love the James Avery staff they are extremely helpful and very customer service oriented :)

 8 years ago (07-03-2017)

They refuse to engrave anything not bought at their store. Absolutely unacceptable. 

 10 years ago (19-02-2016)

Great selection, very friendly staff, not pushy at all, service was top notch.

 10 years ago (20-11-2015)

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