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Jared The Galleria of Jewelry

  1. Illinois
  2. Algonquin Jewelry Store

Reviews, get directions and contact details for Jared The Galleria of Jewelry

Jared The Galleria of Jewelry

Story

The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Algonquin today.

Address: 1504 Randall Rd., Space 14000, Algonquin, IL 60102, USA
Phone: (847) 458-5247
State: Illinois
City: Algonquin
Zip Code: 60102


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews
I worked with Matthew today to find the perfect gift for my daughter's 16th birthday. It was actually a lot of fun, I don't know how you can have fun at a jewelry store but I did! I knew I was a good hands because Matthews personality was already apparent when I saw his bow tie! Thank you Matthew :-)
7 years ago (08-02-2018)
Went in today for my 4th six-month inspection for my wedding ring. I had the best experience with James and Janet. I was in and out really quick. They were very friendly. I definitely left there with smile and a shined up ring. I have never had a bad experience at Jared and definitely look forward to returning.
7 years ago (06-02-2018)
On Dec. 14th I get the call that my Movado is in that had to be sent out for a battery replacement. I go to pick it up and immediately notice a gap in the tungsten casing (front near where watch face meets the band). I quickly ask for the condition report they wrote up when I initially dropped off the watch (neither the Rep or the Manager knew what I was talking about until I physically showed them my carbon copy). I show them the gap in my $3000 watch and how it is nowhere to be found on the condition report. When I say gap, I mean, it looks like someone took a chisel to it and broke off a piece. Clearly noticeable! This is a tungsten watch.... What kind of force did that take!? All I got from the Manager was, "You're right sir. We'll have to send this out to get fixed." I took my paperwork back and asked that I get a call as soon as it comes back. I'm no jeweler but from the location of the gap, the entire watch case (face) will need to be replaced and I'm pretty confident this watch is no longer manufactured. It's been approximately a week and I have gotten no update or follow-up. The consistently poor service from a company that alleges to be a premier jeweler has only compounded my stress of trying to protect some of my family's most valuable pieces. UPDATE (12-26-17) Location is offering to replace my $3k watch with a watch at a $2k value. At the moment, will not allow me to pay a difference if I find a more expensive watch and will not give a store credit if I take a watch of lesser value. I am now working with Steve who seems to be very proactive. UPDATE (1-12-18) - Confirmation from Movado on retail value of $3,050. Waited on hold from Jared Corp. twice at 45 min. each. Waiting to hear back from Algonquin location. UPDATE (1-22-18) Between the 12th and the 22nd of January, I spoke with Steve on several occasions. This guy embodies what customer service is supposed to look like! Since my Movado was no longer produced, I was able to find a beautiful Tag Heuer watch that had an equal value to the Movado that was unfortunately damaged. After providing Steve with the information I was able to obtain from Movado, he contacted both Movado and Jared corporate on my behalf to see what can be done. He even had a case-manager assigned to my account on the corporate side to help along the way. After several followups, Steve was able to convince Jared Corporate to swap my damaged Movado for the Tag watch that had an equal value. Not only that, but due to all the frustration that my unfortunate chain of events caused, Jared also provided me with an in-store credit to be used on a future purchase! After working with Steve, he was able to have Tag deliver a brand new/unopened/untouched watch to the store for me. Full transparency, I honestly did not expect this level of attention at first. My initial interactions with the location manager were not good and I was even more upset that she transferred my issue to Steve to handle. She is the store manager, correct? All I can say is, I am glad she did! I was so frustrated with Jared (more so the consistent chain of events at this location that occurred with my wife's wedding ring and a faulty pair of earings) that I had no intention of ever doing business there again. Steve alone has changed that. I have no reservations sending referrals his way and I look forward to my future interactions with him. It is also worth mentioning that he kept me in the loop every step of the way and informed me what was going on, what he heard, what he was trying to do. Again, no reservations! This guy alone is the reason I’ll be back to this location and will continue to keep my business.
7 years ago (23-01-2018)
Can't be trusted to resize a ring. Ruined my wedding band... Offered to replace it, but it's my wedding band! Management was apologetic but the gentleman who was trying to "fix" my band was pretty rude and said "your making a bigger deal out of this than it is"... Really? Bottom line is there are better places to buy your jewelry. They got it closer to its original shape and claimed it's the best that they could do. I'll be bringing it to a professional for whose best is perfection.
8 years ago (17-06-2017)
We went to multiple stores looking for an engagement ring and when we went here we met Leanne and let me say our service was perfect. She helped us out and answered all our questions she wasn't pushy at all to get a sale and we had some small talk and laughs. I recommend everyone going here and asking for her. We will definitely be back!
8 years ago (09-04-2017)
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