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Johnson Storage & Moving Co, Agent for United Van Lines

  1. Louisiana
  2. Waggaman Moving Company

Reviews, get directions and contact details for Johnson Storage & Moving Co, Agent for United Van Lines

Address: 100 W Airline Hwy, Kenner, LA 70062, USA
Phone: (504) 466-4449
State: Louisiana
Zip Code: 70062


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Reviews
I strongly urge you to stay as far away from this company as possible, whether its a local move to a long distance move subcontracted by Mayflower/United. They were dishonest, disloyal, and at times even deceitful throughout our entire move. I will outline the problems without move, and if you want specifics don't hesitate to get in touch with me and I will be happy to provide them to you. I do have to preface that Mayflower (the company we had contracted with) did recognize the faults of Johnson Storage, were sympathetic, and worked with us. They truly feel bad that were essentially cheated by Johnson Storage. Consultation: Dan Uhle, while a nice guy on the surface, is a snake oil salesman. He did not show up on our appointment date for consultation, in hindsight that should have been a red flag. When he did show up he was nice, and we decided to go with him because of his demeanor. Please don't fall for it. When he had us sign the contract he estimated the weight of our cargo at 3450 lbs (in the fine print you can only claim for compensation for a delay in pick up or delivery with a minimum cargo of 3500 lbs - a fact that he knew full well and did not divulge). He also nonchalantly had us waive our rights on obtaining the actual weight of our cargo. I do take responsibility for not doing my DD but I did trust him when he said that this would cause a delay and that they were a responsible company so this was not a necessity. Pick-up: The movers did not arrive on the schedule time of the pick up and ultimately not even on the scheduled day. We live in a downtown high rise (on the 21st floor) and had to book our freight elevator to help with the move. In addition, we had planned a trip to visit family and friends around the move, planning to leave town the day of. The movers NEVER called to let us know that they would not be showing up on their scheduled day. Glenda, our "move coordinator" was virtually unreachable. Dan was of no help. When we did finally manage to get through to her she reassured us that the movers would come that day, which they never did ruining our travel itinerary, forcing us to pay for an extra days rent, and stay at a hotel because we did not have electricity. They wanted to "accommodate us" by scheduling the move 3 days later. This was not possible because we did not have the apartment. We reiterated this and they reluctantly scheduled for the next day. Move: Movers showed up 2 hours behind schedule, despite us being the first move of the day. We have told them that we only had the freight elevator for half the day because they are booked well in advance and there was another move planned that day. The movers were unprofessional, they took frequent breaks, even going up to our rooftop to snapchat with some the residents of the building. This led me to have to pack and move our cargo myself because of the time constraints with the freight elevator and long journey ahead of us, since we had to alter our travel itinerary. Delivery: Dan assured us that we would be top priority because of the mishaps. This was not the case. The delivery was delayed 5 weeks (3 weeks past the last date of the delivery window) because of the disorganization of this company, despite repeated phone calls from the customer service at the Mayflower HQ. They went on to even lie to us and to Mayflower HQ. This is documented, and in particular it was Chloe, Joe Valdez, and Glenda. When our furniture finally arrived, approximately 1/4 of it was visibly damaged, and a number of items unrepairable (please ask me for specifics and I will be happy to provide pictures). A number of our items remain missing, and we are now 7 weeks from our initial pick up. Know that this was only a 700 mile +/- move, not a long, transcontinental move. The delivery team was fantastic (Virginia local movers subcontracted by Mayflower). They too felt sympathy for the way we were treated. Do yourself a favor and stay FAR away. We are talking to BBB and Mayflower HQ regarding this company and in particular the personnel that I mentioned.
8 years ago (29-07-2017)
Very good service across New Orleans ! I recommend them to all my real estate clients ....
8 years ago (21-09-2017)
As a Realtor, I'm very particular. The entire Johnson Storage & Moving Company were terrific. The driver, Michael Graham was wonderful! All the boxes arrived and NOTHING was broken! I highly recommend their services.
8 years ago (17-03-2017)
Johnson Storage & Moving just denied our claim involving their loss of a family heirloom and a cherished gift from a beloved friend. They did not deny losing the items. They said we did "not note" the missing items on the day our belongings were delivered. Everyone knows it takes time to fully unpack and complete an inventory of all items -- NOW WE KNOW WHY THEY MAKE YOU SIGN FOR THINGS THE SAME DAY THEY DELIVER!! We strongly urge others to avoid Johnson Storage & Moving Company if you want to do business with a reputable and caring moving partner. Shame on you Johnson Storage!!!! And, by the way, we would have given them a ZERO star rating if they allowed a score that low to be posted on this review rating.
8 years ago (21-02-2017)
Very "ON THE BALL"! Close attention to detail & anytime I couldn't reach the person I needed to talk to, they were very good to get back with me. Laid out everything and followed up great!
8 years ago (16-05-2017)
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