K9 Loft

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Address: 495 S Arroyo Pkwy, Pasadena, CA 91105, USA

Phone: (626) 795-6060

Website

State: California

Zip Code: 91105

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Reviews

My dog Scout was attacked by another dog at K9. K9 didn't even tell me after he was attacked because "he seemed fine." I only found out after I saw him bleeding that night, and called them to find out what happened. The wound got really bad, and I took Scout to the Vet. The vet shaved him and found that the wound was significant and now infected. I can't imagine the attack was as minor as they made it out to be.

I fully blame K9 for failing to identify what was clearly a serious incident. K9 Loft needs to have better practices and policies in place.

 7 years ago (28-08-2017)

When I first took my dog to K9 Loft, I loved it! The staff was extremely nice and helpful and made me feel like they really cared about the animals and the owners as well! Due to the niceness of the staff, I began leaving my new rescue at the doggy day care quite frequently when I went to work. However, after one 6 hour stay, I noticed my dog seemed out of sorts when I picked him up...somewhat lethargic and just out of it. I assumed it was due to an overly energetic day at doggy day care. When I attempted to get him out of the car, he yelped loudly when I touched his back, and couldn't walk up the stairs to my apt. I immediately knew something was severely wrong. He even nipped at me if I tried to move him once he got inside the apt. Long story short, I called K9 Loft right away, and was told nothing happened and everything was great. I took him to the vet the next day, and discovered he had a soft tissue back injury and was told to keep him down for two weeks while administering anti-inflammatory pain medication. He's finally recovered, but after two or three phone calls, still no one knows what happened and swears everything was great. I understand accidents happen and it could've been just a fall from him being overly excited, but to have staff working that day not know or see anything, and for him to have an injury like this, really infuriated me. Not only that, it really set him back quite a bit in terms of trust and comfort w/people considering I had only had him for about 7 weeks when this happened. Needless to say, I've never gone back, and I really wanted to like this place.

 7 years ago (18-07-2017)

The parking "structure" is horrible. It's very small and tight. Some people do not know how to drive, I had a women hit me while existing the site. It seems they have hired new employees who don't know much of dogs or their products. They are no help, everytime I walk into the store there's always employees flirting with each other instead of helping customers.

 7 years ago (14-08-2017)

We find this location convenient since its next to whole foods. We groom two dogs here and occasionally they will forget to put on the bandana or not get the haircut we quite wanted but overall we are happy with their grooming services. They give a Kcrw discount and also have a grooming stamp card so it's more affordable for us. The best part is my crazy 5 lb "tiny terror" Pom is able to be groomed here with no incidents yet. We have also done the teeth brushing they offer once a month and it seemed good. They have classes and boarding but we have not done either. 

 9 years ago (21-12-2015)

Can I give no stars?
They groomed my 10 month old Labradoodle...poorly. I talked the guy in the morning when I dropped the dog off at 8am. I said what I wanted, more or less, and the groomer Jesus gave suggestions. I said "ok, if you think that is best." When I picked the dog up I was shocked. He did the opposite of what we talked about. The dog looks ridiculous. The cut is uneven and  obviously unfinished. I cant believe anyone who cares about dogs or their job could do such a careless job and charge money for it.
I just left and will not go back. No one else should either.

 9 years ago (20-06-2016)

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