Kaiser Permanente

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Address: 1100 W Tehachapi Blvd, Tehachapi, CA 93561, USA

Phone: (877) 524-7373

Website

State: California

Zip Code: 93561

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Reviews

This has been the absolutely worst experience I have ever encountered with a doctor's office, if there was a zero rating, they would get one here.  I am in the industry of senior living and when new residents are moving into our community, they need to be seen by their doctor for an assessment prior to move in.  I will be short with this statement otherwise it could go on and on with my disappointment.  With a months' notice and time frame to efficiently get the paperwork completed for our future residents, Kaiser cancelled my documents that we faxed, sent me down a rabbit hole of who to talk to resulting in being on hold and transferred for upwards of 30 minutes each time I called to follow up, and on 9 occasions failed to call me back.  Each time I asked for the doctor's office and to please assist me, I continued to get the run around.  Doctor Sproul's team has been completely unprofessional and unorganized to say the least.  This almost resulted in this couple not being able to move into our community because of the lack of communication, follow up, and excuses the doctor's office gave me.  Without the numerous calls made, the paperwork would not have gotten done.  I realize offices get busy I do certainly hope that someone there reads this and realizes the severity it has on their patients.  I am very disappointed.

 8 years ago (10-02-2017)

The best medical coverage love them

 10 years ago (22-02-2016)

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