Kaiser Permanente San Rafael Medical Center

Reviews, get directions and contact details for Kaiser Permanente San Rafael Medical Center

About

At Kaiser Permanente we are dedicated to being the best place to work in
health care. We believe that being the best means having employees who
feel supported and inspired about leading a healthy life.

Story

The following six categories will serve as a common framework for the specific core programs that will comprise KP Northern California’s Employee Wellness approach:
1. Healthy Eating 4. Prevention
2. Physical Activity 5. Healthy Workplace
3. Emotional Health and Wellness 6. Healthy Coummnity

Mission

The mission of the Employee Wellness Department is to organize activities that encourage and support employees to make informed positive lifestyle decisions that improve physical and mental well-being; and to enhance self esteem and morale in the work place.

Address: 99 Montecillo Rd, San Rafael, CA 94903, USA

Phone: (415) 444-2000

Website

gro.pk@ssenllew-frspk

State: California

Zip Code: 94903

Update Info

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Reviews

Called Kaiser to confirm the whereabouts of an immediate family member suffering from a post- partum psychiatric emergency. They fed me all this BS about protecting her legal rights and patient confidentiality, only to find out that the doctor she had an appointment with called out sick, and she was sent away without treatment. Are you kidding me? Kaiser was more concerned with the patient confidentiality than giving actual medical treatment. Make it right Kaiser. Huge medical facilities billions of dollars and you're turning people away. Every staff member contributes to this. Make it right.

 8 years ago (31-08-2017)

This facility is great.  Very organized staff.  Respectful,  curious and warm. 

 8 years ago (23-05-2017)

Call nurse was instantly available, efficient, and booked an appointment same day for me. Her advices are pertinent and helpful, standardized.

 8 years ago (28-01-2017)

Kaiser wins awards for quality care but not surprisingly, they do so by keeping some patients off the books and under-reporting complications. 

I had diabetes for over 20 months, shown on a laboratory test, yet I wasn't diagnosed or offered treatment. I had a history of classic symptoms that were significantly worsening. Yet, I was only incidentally diagnosed in ER, where I went 2 days in a row. At the first visit, the doctor didn't even tell me I had severe hyperglycemia, with blood sugar of 348. The 2nd day, I went back feeling even worse and the doctor attempted discharge without running labs. With a lot of begging and pleading he agreed to do some tests. My blood sugar had risen to 488. I was quite sick but nearly walked out without any sort of treatment and into a bigger crisis.

My doctors, however, never entered my diagnosis or the complications I suffered from late diagnosing into my 'problem list' -- that information stayed tucked away inside clinical notes where no one would ever even know I had diabetes unless they culled through individual reports. How scary is that? 

Further, they never told me what type of diabetes I have.They didn't check my insulin or run any other tests. It took getting out of Kaiser to learn I have autoimmune diabetes.

The DMHC confirmed my case is definitely  one that did not get counted when tabulating results for awards. I have no doubt there are many more patients like me.

They also refused to image a severe hamstring avulsion for over 3 months, which will impact the function of my leg for the rest of my life. Because a hamstring avulsion needs surgical repair in the first 4 weeks for optimal outcome, and they missed that window, they initially misrepresented the severity of the injury and didn't come right out and tell me I had an avulsion. There is now scar tissue all over my sciatic nerve and the muscle and tendon are seriously retracted down my thigh. 

And, beware if you complain. First off, their grievance department will lie to you in a heartbeat ----- after all, you might fall for it and go away. Secondly, when you complain about a doctor, they will all start to work together to cover up any errors. You become 'the bad guy' instead. They never apologize for their negligence. They're too arrogant. Camaraderie is far more important than patient safety and when you peel back the layers, you find their culture is nothing short of psychosocial.

Healthcare is a mess -- the incentives are all wrong. There is no incentive to cure disease. Kaiser doctors are incentivized to save money. In contrast, outside of integrative care doctors are incentivized to spend more. Either way the patient is only a commodity.

Kaiser employees have told me their regional managers are synonymous with fire breathing dragons. If you catch your doctor at the wrong time, when their numbers are too high, you'll pay the price by not getting what you need so your doctor can stay on their bonus track and not have the dragon breathe fire down their back.

The good news? No matter how sick you are, everyone thrives at Kaiser, at least on paper.

 8 years ago (14-01-2017)

Sue Haluska in post-surgery is a top notch nurse.  I give her 5 stars!  She is caring, understanding and non-judgemental with patients and their family members and she really knows how to advocate for her patients.

 9 years ago (16-11-2016)

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