Kansas Gas Service

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Address: 1421 N 3rd St, Kansas City, KS 66101, USA

Phone: (800) 794-4780

Website

State: Kansas

City: Kansas City

Zip Code: 66101

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Reviews

Several issues with the online method. First, I was attempting to pay thru the automated system. I did not have the bill, so when the system was giving my acct #, the voice spoke so ridiculously fast, I had to call back 2 addl times to get it all! Secondly, when I finally got the acct #, and was attempting to pay by credit card, the system "talked over me", thereby misunderstanding what I was trying to say, and I was automatically transferred to a human. And last, but certainly not least, the human I talked with was rude. There must be a contest going on at his call center to see how many calls a rep handles in a given period of time, because he talked so fast it was unreal!  First, he got upset when I asked him to repeat his name. (I keep a record of everyone I talk with when transacting business online.) It sounded like Janeer. When the call was ending, he, again, flew thru the confirmation #.  Even tho there is a convenience fee involved, it is nice that you are able to pay your bill from the comfort of your home. HOWEVER, it would be nice if automated system worked properly, and enough time was allowed for a caller to answer questions. AND when a human element (cust serv rep) becomes involved, it would be nice if they were more considerate of the caller, and spoke clearly, distinctly, and slowly.

 7 years ago (29-11-2017)

Into good gas

 7 years ago (14-02-2018)

I'm trying to pay my bill online, but your new website doesn't work. The old one was pretty fast!

 8 years ago (10-02-2017)

Very shady company.

 8 years ago (17-06-2017)

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