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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Roanoke today.

Address: 4284 Electric Rd., Space M-1, Roanoke, VA 24018, USA
Phone: (540) 774-9665
State: Virginia
Zip Code: 24018


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
I would give this location no stars if possible. Rinky was the person my boyfriend dealt with while purchasing the engagement ring he planned on using to propose to me with. She tried to up the price on the ring and also not give him the 25% off discount. She then failed to tell him that with paying in cash if he returned it (which he tried to do) that she couldn't give him cash back. This is now the second time we have dealt with her and she tries to push any sales she can no matter what. Her customer service is AWFUL and she clearly doesn't care about customers as long as she makes money. I will NEVER suggest this location to anyone as long as she is there.
7 years ago (18-12-2017)
My wedding ring was available two weeks after my wedding, despite promises it would arrive two weeks before. Turn around time on custom work was in months, not weeks as promised. Staff exceptionally rude and condescending.
7 years ago (01-12-2017)
I have always had the best service at this location. Friendly staff and they are willing to work with you if you have any issues come up with your jewelry. WE won't go anywhere else for our jewelry purchases!
8 years ago (06-10-2016)
I ordered a ring for my wife which was late getting there and had to be resized in there "shop". Still waiting for ring to be finished. Customer service seems really sluggish and should not be. Its tanglewood mall, where nothing really goes on, I just feel that they should keep better tabs of customers that have already ordered. Kay jewelers should have a roster to reference for quicker service!
9 years ago (20-05-2016)
WORST Customer service EVER... I can not wait to get my item in from repair so I don' t have to go back to this store. I will do business with another location.
8 years ago (21-07-2016)
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