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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Saint Cloud today.

Address: 4101 W. Division St., Unit A18, St Cloud, MN 56301, USA
Phone: (320) 255-0585
State: Minnesota
Zip Code: 56301


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
My fiancee and I were very impressed by the customer service we received from Jordan. We wanted to find a couple of wedding bands that were part of the set for the engagement ring we purchased, but there were only a few left because the ring was being discontinued. Jordan worked extremely hard to track them down for us and sent them to a store in a different state that we had moved to. He was in constant contact with us and the other Kay's store, and couldn't of been any nicer. We appreciate his hard work and dedication to us as Kay's customers!
7 years ago (04-01-2018)
I have been shopping with this Kays for years and have always been happy with their service. They appear to have a much larger selection of jewelry over some of the Kays I visited in the cities. I no longer live in St. Cloud but I still make the trip up there to visit this store whenever I feel its time to spoil my wife a little. Randy and Chris are my go to guys at this store and I highly recommend working with them.
7 years ago (28-12-2017)
This store is a joke. I'd give 0 stars if I could.
7 years ago (22-01-2018)
***UPDATE: They sent the ring back to be fixed and it came back only half of the holes fixed. The others still have burrs sticking out. Was willing to give this place a second chance, but not a third.*** Bought a very expensive engagement ring but wanted some custom work done to it. They sent it away too be done and they absolutely ruined it. It looked like it had been done in a high school wood shop class. Burs of metal sticking out where the new stones were set, they drilled holes to set the new stones and left openings (also with burs that I could visibly scratch my skin with to show the salesman, on the INSIDE of the ring. Sounds comfortable right?) They sent it away again to repair what they had damaged without so much as an apology let alone any sort of discount or credit for the shoddy work. 100% dissatisfied, will never shop here again and I wish I could return the ring they ruined and go elsewhere. Riddles jewelry in the same mall is much better with better customer support.
8 years ago (17-01-2017)
This store has no idea what's going on! Went in there one day and they told us we could use our Jared card because they're the same thing.... go back two days later and the manager was super rude and told us that we can but it's highly frowned upon... and he doesn't know why they would tell us we could. Then we explained something to him three times which he still couldn't understand our extremely simple question. Then we told him we just got married and my last name changed, then we applied for a Kay credit card. Well we just got out credit cards last night and they both have my maiden name on them... not impressed and will never buy anything from this location.
8 years ago (10-06-2017)
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