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Kay Jewelers

  1. Minnesota
  2. Minnesota Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Coon Rapids today.

Address: 12669 Riverdale Blvd, Coon Rapids, MN 55448, USA
Phone: (763) 712-5464
State: Minnesota
City: Coon Rapids
Zip Code: 55448


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
Limited selection, nothing special. Also the past two times we've been in (first stop a purchase, second an exchange) we got a very negative vibe from who we worked with, (two seperate people). The staff is very rude and act as if everything is a huge inconvenience, even a sale! Also one of the stops the store was completely empty so they weren't even busy. I am in sales and every sale, big or small, should be treated with respect and given a positive experience. If that isn't there you will lose that customer for life, and you never know how much they may spend in the future. You treat the person buying a small gift for someone badly, you will miss out on the thousands of dollars they'd be willing to spend when they want to purchase something for themselves. I know based on my experience here I will be shopping elsewhere for my future jewelry purchases.
8 years ago (25-01-2018)
Staff goes above and beyond to take good care of me and my jewelry. They always go the extra mile to make sure that I am happy with my customer experience, and the pieces I purchase from Kay. Thanks to Austen and all of his crew for always making me feel welcomed and like a special customer!
8 years ago (24-11-2017)
I brought my channel set wedding band in for repair. I just needed a stone reset and I understood that the channels would need some reinforcement. When I picked it up the first time, the channels were built up so high that the visible diamond surface was literally half of the original. The diamonds were so deep that what used to look like ice looked like gray specks. Not only that but the ring was no longer round, it was hexagonal!! It no longer looked like my wedding ring so I wanted them to fix it. When I picked it up the second time it was better but it still didn't look like the original and was still hexagonal. This time there was a rough spot and gap where the diamonds ended. I was so disappointed and angry that I wanted to ask for my money back. I waited almost an hour for the manager and finally left. I don't have anything bad to say about the saleswomen and I know they have to tow the company line, but I wish they had the authority to do the right thing on their own. The most disappointing thing is that I had a stone replaced 10 years earlier by another jeweler and it looked perfect, so I know it's possible to repair it without ruining it. Now I hate my ring so much that I just want to melt it down and start over.
8 years ago (05-08-2017)
The service here is horrible every time we go. Today was no exception. The female staff did not want to help us. Unfortunately for repairs for my wedding ring, we are stuck w crappy Kay’s jewelers, but I told my husband today that in the future for anniversary jewelry and holidays, we most definitely need a new jewelry store. We will never buy new jewelry from them again.
8 years ago (31-12-2017)
We bought my ring from there, and dealt with a wonderful saleswoman. We came back a few weeks later to look into buying my boyfriend's ring and we dealt with Austen. He was very pushy... and non-informed at all. When we questioned him on things that did not make sense- his answers made even less sense, and you could easily tell he was feeding us some BS lies. When the topic of warranty came up, we kindly declined and his response was "Are you serious!? I highly suggest you do it..." Again... I declined and he made me feel like I was inconveniencing him personally by declining a $80 warranty on a $200 ring... For this reason alone- we will NOT be buying his ring there. It was unbelievable how unprofessional and rude Austen was to us. We will be looking elsewhere.
8 years ago (10-07-2017)
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