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Kay Jewelers

  1. Texas
  2. Wylie Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Garland today.

Address: 310 Cedar Sage Dr, Garland, TX 75040, USA
Phone: (972) 496-0424
State: Texas
City: Garland
Zip Code: 75040


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews
When I went in I was ignored... I was never greeted and was never asked if I needed help. I left and went across the street to Zales where they are obviously trained on customer service.
8 years ago (06-01-2018)
Went in to pick up online order. The women who were working were not friendly. No welcome greeting or pleasantry. When I told them I was there to pick up a ring they had curt responses. They seemed annoyed to be helping me. They also told me the wrong dates as to when I could pick my new order up. Won't go there again. I do not recommend this place!
8 years ago (04-03-2017)
Husband bought both the engagement and wedding ring from Kays. Spent thousands and even opened a credit card with them. They'll convince you with a lifetime warranty blah blah blah but their trick is the warranty is void if you don't bring them in every six months (not a day later) for inspection. Rings aren't made properly so I've had to bring back my rings 6 times in 5 years due to diamonds falling off. They will make you pay for diamond replacement though if you're a day, a week behind the 6 month inspection window. Like really? Awful customer service
8 years ago (05-08-2017)
I came in on December 16th and ordered a ring and the sales person said that I came in just in time to get it in before Christmas. It was promised no later than the 24th. Needless to say, it didn't arrive. I had to call everyday just to find out it wasn't arriving until the 29th bc the sales person incorrectly entered my email address in their system. I was so livid but bc the order was considered an online order, I had to talk to their Customer Care Center. The representatives at the CCC were quite empathetic and accommodating. Even though my order was a special order, they were going to refund me bc they recognized the numerous errors committed by the sales person. I planned to get the refund but my wife really wanted the ring. I picked it up and it is/was nice, but the sales experience was less than to be desired. Not once did anyone apologize for their mistakes, the experience, or for my inconvenience. Even worse, the person that gave me the ring acted as if I was offending her by coming in to pick up WHAT I PAID FOR. Actually, she and the whole buying experience was deplorable! I WILL NEVER BUY FROM THESE POMPOUS A**ES EVER AGAIN! Do yourself a favor and go across the street or to Jared or order online if you have to get it from Kay's. This store should be closed or converted to a pick up only store so the customer doesnt have to deal with the extreme level of inconsistency, inconsideration, and total dysfunctional aptitudes.
9 years ago (30-12-2016)
Quick service and very nice
8 years ago (06-05-2017)
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