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Kay Jewelers Outlet

  1. Michigan
  2. Michigan Jewelry Store

Reviews, get directions and contact details for Kay Jewelers Outlet

Kay Jewelers Outlet

Story

Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Auburn Hills today.

Address: 4256 Baldwin Rd #602, Auburn Hills, MI 48326, United States
Phone: (248) 758-0754
State: Michigan
City: Auburn Hills
Zip Code: 48326


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
These hacks don't know how to honor the warranty. Took it to the Oakland Mall Kay Jewelers and they fixed the diamond without asking a single damn question! Go to Oakland Mall: 380 W 14 Mile Rd, Troy. MI.
7 years ago (10-03-2018)
Never again, NEVER!!!!!!! Bought my wifes wedding ring here, had it custom made. It has been in and out of repair for at least two years due to missing diamonds. A small stone fell out on our wedding day and the center stone fell out within a year. The replaced it for free with a diamond that was nowhere as nice as the original. They farm the repairs out to shops that don't care and don't know how to properly repair items. Then they play the blame game when things are not right. I had customer care involved many times which was agonizing. They gave me a $500 gift card for my troubles. The staff here is changed/transfered constantly so the same people you felt with are never here after a year. Ended up having the entire ring "remade" from scratch at waterfall jewelers about a year ago, have not had a single problem with it since. I made the same review years ago but it has since been deleted, go figure Google! Stay away from here! Go to Waterfall Jewelers, they are pros!
8 years ago (29-11-2017)
Discrimination against lesbians is still alive and well, folks. My wife and I just went to pick up our wedding rings that we had ordered a while back only to discover that they purposefully ordered the wrong sizes. The first time we went to Kay to order the rings, the woman who was checking us out put down the wrong size. We noticed on our receipt and asked for her to change it. She said it was no problem and she would get it fixed and sent us on our way. When we got there today and tried the rings on, they didn't fit and we asked the woman working there if it was the correct size. She slid it on the sizer and said it was the size we originally asked for and that our fingers must be swollen or that we must have been mistaken on what size we needed. We then asked her to check what size was ordered in the computer and sure enough, they had ordered the wrong ones and decided not to call us to tell us that they couldn't change the order to the correct ring size. All they would have had to do was cancel the order and order the right one. They wouldn't have even needed me there to do it. The woman serving us wasn't apologetic. She said she was bummed out that she had to clean up someone else's mess. It was like it was her day that was ruined and not ours. She put in the order and said it would come quickly, that we would get them on Sept 5th. We ordered our first ones over a week ago! She said that we couldn't even rush order them. She continued to be snide and when I asked if she could do anything for this inconvenience (we had to drive an hour to pick these up!) she told us that the manager wasn't coming to work today and she couldn't do anything. She told us to talk to the manager when we picked the second set of rings up. When we asked how we would be sure that the manager would be in, she told us that we should call and push off our pickup until it was on a day that she was working. We had to force this woman to give us the manager's card. It wasn't freely offered, as it should be in a situation like this. We also had her write her name down so we could tell her manager how poorly everyone handled this situation. I regret not asking her "would you treat a straight couple like this?" Instead I left the mall crying with My wife holding me close. I feel sick that our wedding rings are going to be tainted by this moment. The people serving us clearly hated gays and didn't want to serve us in the first place. I may cancel our wedding ring order. This feels terrible.
8 years ago (17-08-2017)
Very helpful and friendly staff. I really enjoyed my visit.
8 years ago (03-11-2017)
Terrible! I went in for my 6 month ring inspection and the manager (i think) helped me. She gave me a hard time about not having my paperwork and said she can't look at my ring unless i have my paperwork. I told her that every other Kay Jewlers location easily looks it up on their computer.. She had a serious attitude problem. Funny enough she looked it up on her computer in one second. She was on a serious power trip and was more than rude to me. This Kay Jewler is right dow the road from my house, sadly now, I'll drive 20 miles out of my way to avoid ever going to this location again. I'm a customer, maybe you should treat me like one. This lady should be fired, along with her ego.
8 years ago (04-08-2017)
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