Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Louisville today.

Address: 5000 Shelbyville Rd Suite 1535, Louisville, KY 40207, USA

Phone: (502) 893-1717

Website

State: Kentucky

City: Louisville

Zip Code: 40207

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I love shopping for jewelry at Kay's. The smile on my girlfriend's face, plus the quality & price makes me a Kay's man for life!
 I want to thank my sales person Nick for helping me have brighter shinier Christmas.

 7 years ago (22-12-2017)

I purchased my size 10 white gold wedding ring on 8/13/16 for $135.20 from Kay Jewelers in Mall St. Matthews, Louisville, KY. For an additional $54.99, I purchased the Kay Extended Service Plan which includes refinishing and polishing. I specifically mention the refinishing because for a charge of $34.99 I paid Kay to take what was a polished ring and give it a brushed metal look. The sales associate informed me that while there was an initial charge for the alteration since I was purchasing the service plan I could have the ring re-brushed, polished, or resized anytime throughout the ring's life. 

I work with my hands and after over a year's worth of wear, I decided to take advantage of the service plan and have my ring brushed again. Unfortunately, when I stopped by the Kay's location at 5000 Shelbyville Rd Suite 1535, Louisville, KY 40207 where I originally purchased my ring on Thursday, December 7th, I was told that the Kay Extended Service Plan did not cover re-brushing my ring and that if I wanted it re-brushed there would be a charge of $34.99. As a matter of fact, there would be a charge of at least $34.99 every time I wanted it brushed again. 

I asked to speak to a manager and explained that I had purchased the Kay Extended Service Plan specifically so I could have the ring re-brushed, polished, or resized anytime I chose. He offered no apology, no explanation for the miscommunication from the sales associate who sold me the ring or offered to resolve the issue by offering a refund or partial refund. He even awkwardly called over a sales associate who was present during my original purchase and she did not remember me, our interaction, or the sale. I informed him multiple times I would have never purchased the service plan had I known that I could not have the ring re-brushed. Still, he offered no resolution. Sadly, he opened a catalog and tried to sell me a brushed metal ring saying that if I purchased it, and a separate Kay Extended Service Plan, I could have it brushed as often as I liked.

 8 years ago (08-12-2017)

I purchased a necklace on Wednesday gave it to my girlfriend on the following Monday, she had it on maybe 4 hours and the chain broke. Took it up to the store the next day because I had the warranty. I was hoping they would be decent and just give me a new chain given the circumstances but no they would not work with me. They have to send it off to get fixed. Worst service and jewelry store I've ever been to.

 8 years ago (21-11-2017)

Worst jewelry store

 8 years ago (06-08-2017)

Great customer service and a very pleasant and knowledgeable staff a great place to shop....

 14 years ago (04-08-2011)

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