Kelleher Motor Company

Reviews, get directions and contact details for Kelleher Motor Company

Address: 602 N Pearl St, Ellensburg, WA 98926, USA

Phone: (509) 925-1911

Website

State: Washington

Zip Code: 98926

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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Reviews

We were on our trip to Seattle the day before Thanksgiving. Our check engine light came on about 15 miles from Ellensburg. So I called and explained our situation. They guy said they were pretty much done for the day. He said, “Bring it in and ask for Fred.”  We did, they checked and it needed new spark plugs. They were efficient and ran more tests making sure that was the only problem that needed fixing. The staff all had a great attitude and they even washed and vacuumed the car for us. They got us back on the road in about 2 hours and off to Seattle to see our kids and grandkids! Thanks Fred!!!!

 9 years ago (22-11-2017)

We bought a truck there over the past two days. They were friendly. They didn't pressure us at all. They let us keep the truck overnight to see if it would fit in the garage.  And besides all this, they gave us a great deal.

 9 years ago (12-12-2017)

Terrible service, rude service department highly recommend going anywhere else.

 9 years ago (16-02-2018)

NOTE: This if for the "Service Department" only; I have not experienced the dealer side.

I took my Ford pickup there to have some work that my mechanic told me had to be done by "the dealer" because they did not have the software/hardware to diagnose the problem.  The person who helped me was very rude, condescending and unprofessional.  However, I tolerated the man because I wanted the vehicle in five days and wanted to know if it was safe for my family to use for the weekend.  After a lengthy conversation that included him repeatedly asking me what I wanted done (I told him repeatedly that I only wanted it diagnosed because it stalled twice at low speeds) and him saying that I "did not know what (I) you are talking about" and that my request "makes no sense."  He even went to the point of saying "you and your mechanic don't know anything about these vehicles." (After about the third round of this conversation I tuned him out and just nodded my head to appease this mans ego until he was done with his naive idiotic rambling.)  Finely he did give me a 10AM Friday appointment to "get it diagnosed" and told me it would "take about one hour."  Since I had a meeting that I could not skip, I showed up at 10:05 AM so I was 5 minutes late for the appointment.  So I apologized for being late and the employee (not the same person) said "no problem, we are unable to get to it anyway."  He told me they can get to it around 10:30 or 11:00.  So shortly after 1:30 PM I called - thinking that if they started late, it should still be done after three hours.  I was told "the guys are at lunch right now and will look at it when they come back."  So a little after 4:30 (about 6 hours after the appointment)  my wife went to get the pickup, when she arrived the person at the desk (I'm assuming it was the first person she talked to because) he was rude and in my wife's words "a total ass" to her.  He proceeded to tell my wife that since the pickup was brought in "long after the appointment time" (remember 5 minutes) and that I did not tell them what was wrong (stalled twice at slow speed) or what I wanted done (diagnose the problem so that I know if the vehicle is safe for my family).  I don't know what else this "gentleman" told my wife, but I do know she used the terms "ass", "chauvinist", "arrogant", and a few more words...  I hope you have better service than we did if you take your vehicle here; however, I will send my vehicle over a cliff before I ever step foot in that building again.

 10 years ago (24-10-2016)

Great and efficient service.

 9 years ago (04-11-2017)

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