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Reviews, get directions and contact details for Killingworth True Value

Killingworth True Value

About

Killingworth True Value is open 7 days a week to provide you with everything you need for any project. We sell and service small power equipment.

Story

Killingworth True Value is owned by the Cost family and with the help of our great supporting staff, we have been serving the Connecticut shoreline and the greater Middlesex county area since 1983. Anyone who has shopped with us understands how committed we are to delivering a wide variety of products, first class customer service, a great shopping environment, and the best overall value. We are driven by integrity, personal attention, and many other qualities which are the essence of what the True Value logo symbolizes. Stop in and experience what we feel has become a lost art...great customer service.

Address: 228 CT-81, Killingworth, CT 06419, USA
Phone: (860) 663-2531
ten.tsacmoc@ofnivtk
State: Connecticut
Zip Code: 06419


Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 8:00 AM – 3:00 PM

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Reviews
The service department at Killingworth True Value is a joke. They don't stand behind their work, they blame the brand instead of taking responsibility for their mistakes and they don't care about their customers. I brought a Stihl hedge trimmer to them for repair on 7/3/17. They said it had a faulty switch. It took them until 7/11/17 to replace the switch. I picked the trimmer up on 7/12/17 used it for an hour and it malfunctioned again. Brought it back to them. They said they needed to replace the switch again. This time it took them until 8/20/17 to fix! So far it's working, but really, from 7/3-8/20 to replace a switch??!! They said they didn't have the switch and had to wait for Stihl to send it to them, but Stihl insists they had it. I had paid them $70 for the initial repair - yup $70! to replace a switch. Upon pick up on 8/20, I asked them for some sort of credit/reimbursement for the aggravation of getting the runaround and all the time it took to fix. The service manager Dave said it wasn't their problem and that I should go get money back from Stihl. Really?? This is how you treat a customer that has spent thousands of dollars in your store? I called Stihl and they are working on doing something for our troubles. The good news is I found a new repair shop in Deep River. Hanks. Hank is the best. I brought him a weed wacker to repair and he had it back to me in 2 days working perfectly, and he charged half the price of these clowns that don't know what they're doing at Killingworth True Value.
8 years ago (24-08-2017)
Friendly service & great products! Beats going to a big box chain 100x over.
8 years ago (03-03-2017)
Friendly and helpful staff
8 years ago (12-06-2017)
These guys know what old time customer service is all about. They are awesome and always there to help and give an answer
9 years ago (13-03-2016)
They almost certainly have the stuff you need, but their prices are generally much higher than other nearby stores, sometimes up to triple.
10 years ago (30-01-2016)
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