Koons Used Car Outlet

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Address: 302 Annandale Rd, Falls Church, VA 22042, USA

Phone: (703) 533-3363

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State: Virginia

Zip Code: 22042

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Reviews

Not a great selection here. The staff is really helpful and low pressure. They sell their lot to auction after a few months, so they don't have a lot there, but it also means their prices are great.

 8 years ago (28-07-2017)

Our salesman was very nice and helpful (Jim), but the manager (Jason) was an extraordinary jerk who would hang up on me mid-conversation. It was like pulling teeth to get Jason to honor the "we owe" agreement that we both had signed off on and after I had already paid for my vehicle in-full and in cash. The Finance Manager (Rick M.) was absolutely fantastic. However, I will never return to that dealership as my experiences with Jason the manager have eroded any trust I may have had in the Koons name.

 8 years ago (21-01-2017)

These guys will literally try to put you in any car on their lot whether you want it or not. You can tell them several times you don't like anything they have to offer and they will argue that they do. I came in with a very specific car in mind, black civic, no older than 2012. They didn't have it on their lot, I was told to come back in anyway. I left this place with 7 hard inquiries on my credit report for a car that they didn't have the capacity to sell me because it was at another koons lot. I wasted several hours here talking to a morally poor salesman who overpromised and under delivered then had the audacity to call me difficult. All because I didn't want to buy what he was selling. Beware of this place. Don't even waste your time.

 8 years ago (11-05-2017)

Bad experience!!! They called me to tell me the car I wanted to look at was ready, I came down the next day and had to wait 3 hours to see the car!! It wasnt cleaned or inspected! I was very understanding and I liked the car so I ended up buying it... I was promised a full tank of gas and floor mats and got neither...I called and spoke with the man who sold me the vehicle (Jim) 3 times and he says I'll see what I can do but never calls back... I have had the car for a week and a day and the tire pressure system came on and I filled it up with air.. now it's back on again so I'll have to go get it looked at to see if there is a hole!! Plus there were no cap covers on the tires and the oil change light is on and will need to be reset!!  I should be excited about getting a new $20,000 vehicle but I'm only worried about what will go wrong next!!! They definitely are good sweet talkers but just a warning don't buy from them!!

 8 years ago (12-12-2016)

Gave these guys a call to give them a heads up I was coming to check out a car, which was supposed to be accident free, as I was told. I got there, ran a carfax, and found out there was an accident. No big deal, I don't sweat that much. When I asked Jason, the manager, and working on the cost to reflect that, he flew off the deep end, said I didn't know what I was talking about, and what I wanted was unrealistic. This is after, mind you, that he said he would work with me in any way to get this car to what I needed monthly. 

After arguing with him for a quick minute, he tossed my trade in keys and said we couldn't work together. I never raised my voice. No deal. 

Jokes on him though, I had another dealer buy it, and I bought the car through them. Lol. 

This all happened shortly after he made a lady cry while I was sitting with the salesman in his office. He promised them their car was ready for pickup, and they drove 4 hours to find out it wasn't.

 8 years ago (16-02-2017)

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Koons Used Car Outlet

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