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La-Z-Boy Furniture Galleries

  1. New York
  2. North Syracuse Furniture Store

Reviews, get directions and contact details for La-Z-Boy Furniture Galleries

Address: 4182 NY-31, Clay, NY 13041, USA
Phone: (315) 652-4202
State: New York
Zip Code: 13041


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Reviews
The manager was very helpful in helping me get leather Laziboy couch in my color and helping me with measurements. When they delivered it one of the sections was a completely different color. I had to wait a few weeks to get the piece they messed up on and had to take more time off from work to be around for delivery guy. I bought the extended warranty for accidental damage. I live alone and usually only use one side of couch. I had coworkers over for dinner from work. A lady sat on opposite side I don't use she went to use the power recliner and I heard a pop noise. The chair went so far back it hit wall and made a hole in wall with a sharp object that is sticking out of couch. It ripped through couch. Laziboy charged me 150 dollars to have tech come out and determined they weren't responsible because they stated couch ripped because it came in contact with wall. I couldn't move couch on my best day it's so heavy. Power recliner works fine and doesn't touch wall to this day but it did that one day I heard that popping noise. This was clearly a malfunction in chair. They told me to call warranty place I bought the extended warranty through. Maybe Laziboy should've directed me to them first before grabbing me for 150 buks. Now extended warranty says they won't pay because it wasn't a accident. I'm pulling teeth now and it might come down to small claims court. When I went to speak to manager who sold me couch they all of a sudden weren't as friendly. The manager said call her at end of week she was busy with other things and had a few days off as well. She also made a reference that it's probably my fault and it could of been a kid jumping on couch. Last time I would buy a Laziboy with that type of service. One way or another they are and will be responsible for the damages but there attitude and conduct is unsatisfactory and I don't have kids!
8 years ago (26-04-2017)
Love the selection
8 years ago (09-11-2016)
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