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La-Z-Boy Furniture Galleries

  1. Colorado
  2. Fort Collins Furniture Store

Reviews, get directions and contact details for La-Z-Boy Furniture Galleries

Address: 4621 S Timberline Rd, Fort Collins, CO 80525, USA
Phone: (970) 226-3131
State: Colorado
Zip Code: 80525


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Reviews
I called the store to find out some information on products and financing. Leslie texted me an estimate, offered us great discounts and financing options. I found the communicating back and forth through text before we even stepped in the store was amazing customer service. When we walked in the store, she had everything ready to go showed us our products and went over our cost in detail showing us our military discount and financing options and even had our monthly payment calculated. She went over the top with her customer service and I will definitely will return to her and LazBoy for any furniture needs.
8 years ago (02-11-2017)
Great experience, we were able to sit on furniture and plan while sales clerks offered help but gave us time talk and plan without breathing down our necks.
8 years ago (15-09-2017)
A great place to shop for couches & recliners!! Lisa Lee was very kind
8 years ago (16-09-2017)
Stay away from this place! I rarely write reviews, especially negative ones but my experience with this store was awful! I spent around $1,600 on a recliner in 2015. A month or so into it the color/finish was wearing off of the footrest despite the fact that shoes are never worn in my house, and they certainly weren't worn in my new chair. I figured that I had nothing to worry about since it was under warranty... WRONG! First they sent an independent leather repair guy out; he was friendly and did nice work. About a month later his repair was holding up fine, but the premature wear was happening elsewhere on the footrest and seat cushion. I got them to replace the footrest and seat cushion entirely. About 6 months into the ordeal I had color wearing off the backrest and arms, these were replaced too! I had essentially a completely different chair than I had bought originally and then the color started wearing off the footrest again! During the ordeal I was in contact with Kris, the salesperson and Margaret with Service. It's important to note that service is in a separate warehouse away from the store (likely to keep unhappy folks like me away from unsuspecting victims shopping in the store). Margaret eventually stopped responding to me, and Kris was going to try to get approval for me to get a replacement chair (that likely would have had the same issues!) that was a year ago... I never heard back from Kris either. The cost of this whole thing has been much more than the purchase price, every time they sent service out, I had to take time off work to be home during the day. I ran out of patience dealing with this store and their service department. You're probably better off going to AFW, Sofa Mart, Woodley's, IKEA... wherever other than La-Z-Boy. I seriously regret ever stepping foot in their store.
8 years ago (18-04-2017)
I would give zero stars if I could. As I was passing by the shop behind the movie theater, an employee in a black jeep pulled out in front of me and parked in front of my car to block me from going through the parking lot. He tried to start an altercation by threatening me to get out of the car. The matter was resolved by me backing up and going a different way through the parking lot.
8 years ago (16-08-2017)
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