Lexus of West Kendall

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Address: 13750 SW 136th St, Miami, FL 33186, USA

Phone: (786) 298-2460

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State: Florida

Zip Code: 33186

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Reviews

I’d like to take this time to write the experience I had with Lexus Of west Kendall. When I had first arrived, I initially had set my appointment and was assigned ESTEBAN MUNOZ for my service appointment. Getting into the department, we were introduced by a amiable employee named STEVEN RUTH. I let him know I was here for service, and my email read it was with ESTEBAN MUNOZ. The gentleman STEVEN went to let ESTEBAN know we had arrived. ESTEBAN MUNOZ was extremely rude and very unprofessional. He stated: “I’m going to lunch at 12:30, so they are either early or late” and walked away...I was in utter shock. As a customer, if you’re goal was to make me feel valued, well ESTEBAN MUNOZ, you failed. Luckily for us, STEVEN RUTH quickly assessed what was said and took us right into his office. With the utmost professionalism engaged in conversation with us and assured us that we would get taken care of. STEVEN RUTH later provided us with a voucher for the cafeteria. If it wasn’t for STEVEN, we would have once again had ANOTHER horrific experience here at Lexus of West Kendall. As far as ESTEBAN goes, I really feel management needs to have their employees on check when it comes to customer service because I was not valued what so ever by him. I felt like an inconvenience, and a burden. 
To conclude, thank you once again STEVEN RUTH for your time and your service, because of you I rated a five. I GENUINELY DO NOT FEEL THAT THE WHOLE SERVICE DEPARTMENT DESERVES A FIVE STAR FROM ME.

 9 years ago (12-01-2018)

Great service experience with West Kendall Lexus. I just purchased this car in late October and I’m here for my first service. I had a great experience with Steve.  He provided great service, while being very professional,courteous, helpful, at his job.

If you come to West Kendall Lexus to get your car serviced you want to see him to get a that personal experience that doesn’t exist anymore kindness and professionalism.

 9 years ago (13-01-2018)

I live in Jupiter Fl and have been car searching for a few months... After I drove down a few days before coming to this dealership and had an absolute nightmare situation with Hollywood Chrysler Jeep, I was lucky enough to find my perfect car at Lexus of West Kendall. They treated me so well and went above and beyond to get me in the car I drove 2 hours to come get. Anthony Montoya was kind, straight forward and honest the entire time! If you go to this dealership I highly recommend seeing him.

 9 years ago (04-01-2018)

Servicing my car can be just as intimidating as it is expensive. But sure enough, coming to Lexus of West Kendall is the best way to service your car at ease. The team here deliver service of excellence beyond expectations. The Assistant Service Manager, Alan Khan, always takes his time to discuss in detail what each service entails. Additionally, he is very attentive to the special needs to keep your car running with optimal performance. Luxury isn’t just the car, luxury trensends through services provided by the team of Lexus of West Kendall.

 9 years ago (11-01-2018)

I took my sister car to Lexus and the experience was Amazing. I want to start of by saying Thank You to Daniel Sutter “Service Consultant” he was awesome and very friendly. Service time was really quick thanks to him and his Team at Lexus. Strongly thinking about purchasing a Lexus for the incredible service I received today

 9 years ago (13-01-2018)

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