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Liberty Automotive Protection

  1. New Jersey
  2. Asbury Park Insurance Agency

Reviews, get directions and contact details for Liberty Automotive Protection

Address: 3430 Sunset Ave, Asbury Park, NJ 07712, USA
Phone: (732) 807-5611
State: New Jersey
City: Asbury Park
Zip Code: 07712


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Reviews
My older mother came to visit me for Thanksgiving. When her truck started leaking power steering fluid she told me not to worry because her extended warranty should cover it. I called Liberty and they told me that the repairs to the power steering lines should be covered and to have the repair facility file a claim. About an hour later I received a call from the repair facility. The cost to replace both lines was about $700. There was $1100 in additional repairs that were considered "wear and tear" and would not be covered under warranty. After speaking with Liberty, the repair facility informed me that Liberty was refusing to pay the $700 because the vehicle was just past the 36,000-mile mark. Because the term was just expired they were not willing to cover a dime. My sister and I pleaded with Liberty and that the least they could do would be to cover a claim that was less than a quarter the cost to the customer. After numerous phone calls, we gave up. The real sad part is when we found out that she paid approximately $2,900 for this warranty! My mother did not call this company for a quote on a warranty, they cold called her. Through their tactics, she thought that she was getting a good deal. I have yet to figure out a scenario where her benefits could have been greater than her out of pocket costs on the warranty. I understand the "buyer beware" mentality but companies like this make cold calls until they find someone misinformed and trustworthy and who take the bait. The $1,800 in repairs I can live with. The $2,900 warranty sold through what I believe are predatory practices and pays nothing in return is an absolute shame. Had I known that she purchased this warranty beforehand I would have had her try to cancel on the spot. I am aware of very few repairs besides an engine overhaul that would cost this amount of money. The second my mother signed up this company experienced a windfall that they knew was a one sided sure fire win. I only hope that my family’s terrible experience can at least help someone else.
7 years ago (29-11-2017)
They do not hanor the warranties they promis you
7 years ago (02-05-2018)
I was scammed into purchasing auto policy. They claimed my warranty was up for a used vehicle I had owned for barely over a year. Now that I have released myself from their clutches, they still have the nerve to constantly call me back over and over throughout the week demanding payment for a plan I had cancelled. So yourselves a favor, fellow readers of this, and ignore all scam calls from this fraudulent agency.
7 years ago (21-02-2018)
The select plan I have is an all-inclusive full coverage policy. In terms of repairs, it covers the most vital parts of my vehicle. I have a relatively new car and I'm constantly worried about different kinds of maintenance and repairs I might have to pay for. This plan provides the peace of mind I need by protecting me against high repair bills. These guys were extremely helpful when I called and asked about a warranty for my car. They had different comprehensive coverage plans that catered to the budget I gave them. After I told them a bit about my car (make, model, etc.) They gave me a detailed quote and asked me what warranty options I'd need. They seem like a reliable company that I'd recommend to anyone.
8 years ago (23-01-2017)
Scam and terrible customer service!!! I could go into detail, but that doesn’t seem important. Don’t trust, don’t pay!!! This is a PSA
7 years ago (17-04-2018)
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